Holman Honda of Ft. Lauderdale - Service Center

service The service provided was excellent from the service advisor and maintenance technician both were helpful completely satisfied with them both honest an The service provided was excellent from the service advisor and maintenance technician both were helpful completely satisfied with them both honest and hard working communication was great More

I do not respond to surveys. I do not respond to surveys xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx I do not respond to surveys xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx More

SCHEDULED OIL CHANGE AND UNEXPECTED REPAIR OF A FLAT TIRE EASE OF SCHEDULING. JEREE ESTRILL, SERVICE ADVISOR VERY PATIENT, EXPLAINED WHAT NEEDED TO BE DONE AND WHY; ALSO EXPLAINED ADDITIONAL WORK THAT NEEDED EASE OF SCHEDULING. JEREE ESTRILL, SERVICE ADVISOR VERY PATIENT, EXPLAINED WHAT NEEDED TO BE DONE AND WHY; ALSO EXPLAINED ADDITIONAL WORK THAT NEEDED TO BE DONE AND GAVE CORRECT TIME FOR WHEN THE SERVICE WOULD BE COMPLETED. SURPRISED FREE COFFEE WAS STILL BEING OFFERED; NICE JOB ON WASHING CAR AND CLEANING THE INSIDE. More

Bad service Mark Greene was so rude treating with costumer. I will make sure not came back. I will try to find other dealers to get any service. costumer. I will make sure not came back. I will try to find other dealers to get any service. More

Bad customer service I walked into the service center to replace my splash guard after having made an appointment online that morning for 11:40 am. I stood in the service I walked into the service center to replace my splash guard after having made an appointment online that morning for 11:40 am. I stood in the service lobby for a full 5 minutes with employees walking past me completely ignoring me with not so much as a "hello, someone will be right with you". I walked up to one of the service desks and asked if I could be taken care of. I was told that they were "very busy" despite there being appointments available every 20 minutes online and just one second. After dropping off my car, I was called and told that they did not have the part they needed (it was going to be $250 with labor) but could get it and fix my car the next day. I said this was fine as I'm not driving much these days anyways. I went to pick up my car the next day and am presented with a bill of $286. I see that half of the increase that they showed me is for taxes, fine and the other $17 is a miscellaneous charge so I asked what this was for. They told me it was for part removal, I said this is impossible as my splash guard was removed before I brought my vehicle in. Then I'm told it's for rags and other miscellaneous charges. So I clarified that I was being charged $17 for rags and the charge was removed. Lastly, my part was charged to me at $157 and I saw the work order, the part cost the service center $58, that is a 175% mark up. Ridiculous. More

Great, I would suggest letting the customer know about any extended warranties or recalls they may unknowingly have while they are getting their cars serviced so they can get services they may need- it wi any extended warranties or recalls they may unknowingly have while they are getting their cars serviced so they can get services they may need- it will save them a lot of money, while also putting you in the super star stratosphere of great car dealers. More

Holman has been our preferred Honda dealership and service divider since 2012. We keep coming back because we are treated like valued customers. Mark Hartman is efficient, accommodating, and straightf service divider since 2012. We keep coming back because we are treated like valued customers. Mark Hartman is efficient, accommodating, and straightforward. More

Jeree and Harry I came late for my appointment and I was treated very kindly by Jeree. She sorted out all the paperwork and she was funny and efficient at the same ti I came late for my appointment and I was treated very kindly by Jeree. She sorted out all the paperwork and she was funny and efficient at the same time. I sat down on a desk, the room was clean and the social distanceand mask was followed all the time. Jeree gave me all the extra information I requested and I received a video of the service provided to my car by Harry (Certified Tech) which was a great and pleasent surprise. I am very grateful of the treatment received by all Holman personnel Oscar Pavicich More

Excellent service!! Upon arrival little wait, polite service agent great great customer service skills. Most important I appreciated my car disinfected and service completed in a timely manner. service agent great great customer service skills. Most important I appreciated my car disinfected and service completed in a timely manner. More