Holman Honda Centennial - Service Center

Mike was extremely helpful and willing to answer all my questions. He explained everything that was being done to my van, and when an issue arose, he took the time to explore all the various options and c questions. He explained everything that was being done to my van, and when an issue arose, he took the time to explore all the various options and consiquenses to my decision. He was honest with me on the amount of time that it would take to complete the service, indicating that the maintence minder was a big one. He suggested several places that i could walk to since i was going to be waiting for the service to be completed at the location. He also explained all the amenities available in the waiting area. More

Brought both my cars in for regularly scheduled maintenance today (govt holiday). A 2003 civic and 2007 Odyssey. Many thanks to Mike Christian and Joe Preis for helping to get them serviced as qu maintenance today (govt holiday). A 2003 civic and 2007 Odyssey. Many thanks to Mike Christian and Joe Preis for helping to get them serviced as quickly as possible while I waited. Waiting area is very convenient and service personnel are very customer oriented. More

All of the technicians and service personnel have provided friendly, timely and quality service for over 6 years now. My 2004 Pilot has over 170,000 confident and trouble free miles due to the Honda provided friendly, timely and quality service for over 6 years now. My 2004 Pilot has over 170,000 confident and trouble free miles due to the Honda quality and routine services. I will continue to bring it to Kuni Honda. Thanks! More

I took my Fit in for regular maintenance. It was due for a couple of filter changes, but the filters were fine, so they didn't change them--and they didn't charge me for unnecessary parts. That kind of hone a couple of filter changes, but the filters were fine, so they didn't change them--and they didn't charge me for unnecessary parts. That kind of honesty is refreshing, especially in automobile care. More

The Kuni Honda service dept was extremely professional and courteous. My vehicle was fixed very quickly and I was kept informed throughout the whole process. The shuttle driver was just awesome! He s and courteous. My vehicle was fixed very quickly and I was kept informed throughout the whole process. The shuttle driver was just awesome! He stayed late so to drive to Larkspur and pick me up so that I could get my vehicle back the same day. More

I was greeted quickly, they took care of everything, they even washed my car. Told me I would be done in 45 minutes - I was out in less then 30. :) The waiting are was clean and I even had a chance to look even washed my car. Told me I would be done in 45 minutes - I was out in less then 30. :) The waiting are was clean and I even had a chance to look at the new cars. I'm keeping mine - I love it. More

Everyone was very friendly. Didn't try to sell anything which is good. Just told me what they recommended that needed to be done to my car. The recommended Action Plan is a nice thing to have. It helps which is good. Just told me what they recommended that needed to be done to my car. The recommended Action Plan is a nice thing to have. It helps out when wanting to get it done. I am going to keep going here and recommend to other people. More

The service was great, they got me in on time, explained each service item and price to me. I had a certain time I needed to leave by and they completed the service and payment prior to that time. The wai each service item and price to me. I had a certain time I needed to leave by and they completed the service and payment prior to that time. The waiting area is excellent and they even washed my car! More

I recently visited Honda for a repair on a part when I was told the $290 piece breaks on a regular basis. This particular customer service representative gave me incorrect information regarding the allege was told the $290 piece breaks on a regular basis. This particular customer service representative gave me incorrect information regarding the alleged recent expiration of my warranty, told me he would request that a good will exception be made and would call me ASAP. I never heard from him. Upon my next routine visit shortly thereafter, I double checked the details of my warranty with newly employed Stacy and was told that while I was not currently covered under warranty, I HAD been under warranty during my previous visit! The previous employee had made a mistake. I was very upset but hoped Kuni Honda would make it right. Public Relations Manager Rena Marson sat down with me, took in all the details, and had me at ease immediately. She was sincerely upset that I had not heard back after my initial inquiry. She discussed the situation with Alfred (?) the service manager and together they saved the day! They ordered the part and planned on fixing it for free. While the oil change and warranty approval took a painstakingly long 3 hours, in the end it was worth it. Both managers and Stacy were incredibly friendly and helpful. Finally, when I visited yesterday to get this part replaced, the mechanics broke it in the exact same manner I did originally. I was told it occured because of its poor construction. Unfortunately, this occured nearly 2 hours after my appointment which was estimated to take, worst case scenario, an hour. Therefore, I am heading back next week for another go at this finnicky part. However, I plan on taking advantage of their drop off/pick up service. Overall, I take away a positive experience because of the wonderful personal interaction with the 2 managers and 1 customer service representative. They more than made up for my disappointing experience with the first gentleman. And I admit that the lengthy amount of time I have had to spend at Kuni Honda has been inconvenient, but I believe they are doing the best they can, and am always pleased with the snacks and activities for my child in the waiting area. I receive plenty of coupons in the mail which save me money, and believe me I need all the help I can get! At this point, I believe this part WILL break again, and it should continued to be replaced at no cost. I have had two employees tell me face to face about its low quality, and a mechanic who demonstrated that fact. When I go back next week for the replacement, I will discuss this with a manager. I love you Kuni Honda!! More