Holman Honda Centennial - Service Center

My Prelude was barely driveable - clutch or transmission. I had always serviced at Ralph Schomp but it was 6:10 pm and they were closed so I drove it to Kuni Honda. Chris was WONDERFUL - and honest. He inf I had always serviced at Ralph Schomp but it was 6:10 pm and they were closed so I drove it to Kuni Honda. Chris was WONDERFUL - and honest. He informed me that the wrong fluid was in the transmission and suggested I take it back to the shop that last put fluids in my car as it could permanently damage the transmission. He could have fixed and charged me but instead was concerned and helpful - unusual to find - especially when I was not a regular customer! Ralph Schomp denied that wrong fluid was put in - even though Kuni Honda had it in writing for me. They told me it was the clutch -but had to order parts that took 1 week to get in (very unusual - they usually have parts in in 1-2 days). What ever was wrong was fixed by Ralph Schomp for $1100. Kuni Honda was extremely helpful and professional throughout the process - Chris even asked me to call him and let him know what the other shops response was - now that is CARING! More

I have always been impressed with the friendliness and prompt service at Kuni Honda. We especially appreciate the great customer service Mike Christian provided. We were greeted right away in the garage prompt service at Kuni Honda. We especially appreciate the great customer service Mike Christian provided. We were greeted right away in the garage and did not have to wait at all. Mike was friendly, knowledgeable, and patient with our questions. We also appreciate the prompt follow-up phone call (when the part that was on back order came in.) Thanks! More

The gentleman that sits at the first service desk was extremely helpful. I was able to work with a dealer to look at new cars while the service people worked on my truck. They located me to let me know extremely helpful. I was able to work with a dealer to look at new cars while the service people worked on my truck. They located me to let me know it was finished. The explanation of the service needed on the truck was thorough and easy to understand. I appreciate the work that Kuni Honda does and how they treat each person like a person and not a number. More

mike was very friendly and provided excellent customer service skills. Joe was also great in working out a deal since the cost came out to almost $3000. In terms of quality of workmanship, it looks fine service skills. Joe was also great in working out a deal since the cost came out to almost $3000. In terms of quality of workmanship, it looks fine so far, but I have only driven the car twice. Lori was also very friendly when she had called to follow up on the service. More

Outstanding prices, service and waiting area - I was really surprised at the low price for the number of services I had performed. I will be buying another Honda when I purchase my next vehicle. I ha really surprised at the low price for the number of services I had performed. I will be buying another Honda when I purchase my next vehicle. I had some extra services performed while I waited - the price was extremely reasonable and the wait was really short - Excellent work! More

It has been a great experience in dealing with Kuni Honda - from the sale to the service, I have always encountered friendly helpful people. The customer waiting area is by far the nicest I have seen. Clea - from the sale to the service, I have always encountered friendly helpful people. The customer waiting area is by far the nicest I have seen. Clean, comfortable, and if you need to wait - like I did, the wi-fi and tables to work at are wonderful! More

On Feb 17th we brought out Pilot in for what my wife described to Mr. Butcher as a rattling noise. A service Tech moved the A/C bracket which was touching lines. Tech stated there was a test drive and t described to Mr. Butcher as a rattling noise. A service Tech moved the A/C bracket which was touching lines. Tech stated there was a test drive and the noise was gone. However, when my wife came home that night the vehicle was making the same noise that we took it in for. I personally brought it in a few weeks later. I dropped the vehicle off with Mr. Staab and I had him listen to the noise - He described it as a chirping noise. As a note I could hear the chriping at his computer across the bay from the vehicle over other cars running in the bay. I later was informed that there was a service bulletin to install a taper shim 2 kit, a belt tensioner was also replaced. I inquired why this noise was not better diagnosed, as well as why if there was service bulletin why my vehicle made it out a few weeks prior without being properly diagnosed. I was informed that since my wife described the noise as a rattling that the service tech felt he had taken care of the problem even though the vehicle was still making the same noise. Service bulletins from my understanding are sent out to prevent damage from occuring or causing more damage to a vehicle. I was given the impression that the bulletin was out the first time the vehicle was in. I have since found the service bulletin was date April 10th 2010, and it covers Pilots 2005-2009. I have 2 issues. If this has been a problem since 2005 covering Accord, Odyssey, pilots, and ridgelines as well as the other branch of the company Acura MDX and TL's. Why has honda not corrected this issue from the manufacturing side? #2 if a car comes in with today's computer technology why would it not be flagged to have ever Service bulletin angle checked out? I bought a honda for it's "reliability" and the better service I thought I would receive verses the crappy service I received from Dodge with my previous 2 vehicles. Please take this as constructive criticism. #1 Fix the problem at the plant, don't gamble with this and hope it goes away. I wonder if this had occured outside the 36,000 mile warranty if I would still be covered? What if it had a I took it to a shop outside the dealership? Would I pay out of pocket for it? And if so that's pretty cruddy when you know there are issues with the specifications of some of your engines!!! If I hadn't brought it cause I didn't recognize that there was a sound change or thought it was normal, how long before the timing belt would break due to the rubbing issues and major damage occured due to a broken timing belt - damaged Valves, pistons Etc. Due to Honda's "WE HOPE THAT WE CATCH IT AND SHIM IT BEFORE IT BREAKS INSTEAD OF FIXING THE PROBLEM BEFORE WE SELL THE VEHICLE - ATTITUDE!" #2 don't let something like this happen due to a description of rattling verses chirping especially when there is a common problem with this engine. Will have to see how this dealership handle another Service Bulletin for juddery seats I happen to be having go on right now. Took the vehicle in 3 times for the front seats and only on the 3rd time was it figured out. Oh now there is an official bulletitn out that says we can repair something that we know may break. Do the job right or don't do it at all.I could by an american vehicle and get this same treatment for less money!!! Eric Zuick More

Chris Zimmerman was excellent to work with . He was informative and gave us all the information we required to get our service done. We had some brake issues and he called us and discussed the issue w informative and gave us all the information we required to get our service done. We had some brake issues and he called us and discussed the issue with us and then we were able to get the service done without our car staying in the shop, which was great. More

Everything was great but the price. However, since this was the first time I've ever had service and it has 45,000 miles, it's not so bad. I took it in for 50,000 mile service and ended up getting much mo was the first time I've ever had service and it has 45,000 miles, it's not so bad. I took it in for 50,000 mile service and ended up getting much more done - brakes, fluids, realignment, etc. When they called about all the extra stuff, I felt pressured, so I had them talk to my husband. More

The whole staff at Kuni is exceptional. I bought my Honda from them new in 2006, and unfortunately for them, my car never needs servicing because it's so reliable. But my brakes were vibrating as I was drivi from them new in 2006, and unfortunately for them, my car never needs servicing because it's so reliable. But my brakes were vibrating as I was driving down I-70 from the mountains, so I brought the car in for Kuni to repair it. More