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Holman Honda Centennial - Service Center

Centennial, CO

4.5
363 Reviews

363 Reviews of Holman Honda Centennial - Service Center

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December 01, 2011

Friendly advice and no pressure. He explained all options service and provided different options for purchase of tires. The items that were inspected were explained in good detail. Dealer provided good waiti More

by donasmus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cristian
November 21, 2011

I've always been pleased with the service and customer care shown by everyone at Kuni Honda over the years. Ryan was a delight to work with today. He wanted to make sure that I didn't get charged for se More

by ptanis881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
November 21, 2011

Mike gave me guidance / recommendations as to the replacement items (i.e. battery) from the dealership tests and the fact that I could improve (and how) the tire selection (GoodYear) on my CR-V. He More

by jfjant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike christian AND Claire
November 20, 2011

Our car simply didn't start after having dinner at Volcano (amazing Chinese food) - a quick call to Kuni Honda down the street had us going in a loaner car 35 minutes from the time our car didn't star More

by JohnBrackney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Rena, Herm
November 18, 2011

Mike was awesome to work with and the dealership did great. Our 2006 Civic had a cracked block and to my surprise it was covered under a recall. Mike provided updates along the way and even called to More

by t5terror
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Christian
November 17, 2011

This dealer is definitely heading in the WRONG direction. I've gone there for years, but the last 2 visits have been textbook examples of lousy service. I was working with a Service Writer named BILL the las More

by dalesherman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberta
Nov 30, 2011 -

Holman Honda Centennial responded

Dear Mr. Sherman, First I want to Thank You for your feedback. It allows us the opportunity to review our process and our people for areas of improvement. I regret that to date, we have not been able to resolve your service concerns with you directly. I respect your right to not have any further communication with you. However, I would like to address your review. With reference to your first service concern when you brought your car in for service and did not receive a call back as promised. We have restated to our service team the importance of timely communication with our guests. We have a revised process so this does not happen in the future for you or any of our other guests. Bill is a long time professional in the service business with a loyal following, would it be fair to say, he may have had an off day? The "2nd transmission failure in 200,000 miles" is not related to the original class action suit with Honda. You received that concession in 2007 at 116,000 miles. Transmissions have a 3 year 36,000 mile warranty. If replaced, the warranty of the replacement is 12 months or 12,000 miles. I am not aware of any car maker or model of car that carries a "lifetime warranty". Your vehicle is 11 years old with over 200,000 miles. Can we agree at this time and date, you own your car and, are responsible for its maintainence? Thank you once again, Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061

November 16, 2011

We have had both of our Hondas serviced by Kuni Honda for the last 6.5 years and have been very satisfied. We fell they have always been upfront and honest with us. They have not been pushy when we have de More

by kjpalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
November 14, 2011

Unfortunately my 2010 Honda Pilot does not seem to be assembled very well. I have had numerous loose and vibrating parts on this vehicle since day 1 (not purchased at Kuni). Fortunately, the service peop More

by petergdoyle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Craft
November 13, 2011

I was in the area and I came in about 4:30 regarding a recall notice to upgrade some software for my transmission. I also asked if I could squeeze in an oil change. Roberta took control and made sure th More

by jhonda05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Callow
November 07, 2011

I took advantage of Kuni Honda's windshield replacement promotion. Wow! Great job and at a Great Price. A low price alone is never a bargain unless one gets good work too. My windshield had been cracked fo More

by leeburk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Christian
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