Holman Honda Centennial - Service Center
Centennial, CO
363 Reviews of Holman Honda Centennial - Service Center
Friendly advice and no pressure. He explained all options service and provided different options for purchase of tires. The items that were inspected were explained in good detail. Dealer provided good waiti service and provided different options for purchase of tires. The items that were inspected were explained in good detail. Dealer provided good waiting area with internet service and refreshments. More
I've always been pleased with the service and customer care shown by everyone at Kuni Honda over the years. Ryan was a delight to work with today. He wanted to make sure that I didn't get charged for se care shown by everyone at Kuni Honda over the years. Ryan was a delight to work with today. He wanted to make sure that I didn't get charged for services that had already been performed on my car (oil change elsewhere). Great job. Will, the shuttle driver was very thoughtful and entertaining on the ride from work to the Honda dealership. Very pleasant trip. Everyone I talked to at Kuni Honda today was a superb representative of good service and caring about the customer. Thanks so much. Patti More
Mike gave me guidance / recommendations as to the replacement items (i.e. battery) from the dealership tests and the fact that I could improve (and how) the tire selection (GoodYear) on my CR-V. He replacement items (i.e. battery) from the dealership tests and the fact that I could improve (and how) the tire selection (GoodYear) on my CR-V. He saved money for me in all ways that he could. He helped me with the GoodYear rebate -- i.e. the information needed. He told me that I needed to check the air in my tires better when I did my home maintenance -- pressure was not high enough. He gave me tips on the tires when we requested that they be filled with nitrogen -- i.e. my own maintenance and technical details. Clair, the technician, explained in detail the diagnostic tests my CR-V failed. I like to understand technically the maintenance that needs to be done. I always struggle with checking my automatic transmission fluid. Clair explained how they do it a the dealship which will help me greatly when I do car checks. The user manual did not provide that information. More
Our car simply didn't start after having dinner at Volcano (amazing Chinese food) - a quick call to Kuni Honda down the street had us going in a loaner car 35 minutes from the time our car didn't star Volcano (amazing Chinese food) - a quick call to Kuni Honda down the street had us going in a loaner car 35 minutes from the time our car didn't start to driving off again. The next day our car was repaired and we couldn't be happier with the quality of customer service. Thank you Kuni Honda and specifically Bill, Rena and Herm who made it happen (sorry don't know the name of the mechanic('s) who actually fixed the car - but we appreciate it!) More
Mike was awesome to work with and the dealership did great. Our 2006 Civic had a cracked block and to my surprise it was covered under a recall. Mike provided updates along the way and even called to great. Our 2006 Civic had a cracked block and to my surprise it was covered under a recall. Mike provided updates along the way and even called to let us know he had a day off but the work was progressing as scheduled. The service department called with updates to discuss additional things which were discovered and were very professional and accomodating. We have used the service department before and have never been disappointed. Clark Sonderby More
This dealer is definitely heading in the WRONG direction. I've gone there for years, but the last 2 visits have been textbook examples of lousy service. I was working with a Service Writer named BILL the las I've gone there for years, but the last 2 visits have been textbook examples of lousy service. I was working with a Service Writer named BILL the last time, and he may have been the single least competant person I've ever dealt with in the auto industry. He promised to call me by early afternoon with an estimate, hadn't called by 5, so I called him. He said he was swamped and would call me back in 10 minutes. 45 minutes went by so I called back and he had left for the day. NONE of the work had of course been started. It was a simple job that took over 2 days to finish. Then, yesterday, I brought my Odyssey in for what I knew was the 2nd trannie failure in 200,000 miles. They confirmed this, and then Roberta told my wife it was due to the fact we had a trailer hitch on the van!!! She even said "It's in the Owners Manual and you need to read it". Never mind that it's a Harbor Freight U-Build trailer that weighs 200 lbs. and the only thing I carry in it is a Honda Mower! My family weighs 3 times more than the combined weight of the trailer, and Kuni never said a darn thing about the trailer after the FIRST transmission failure. Roberta was looking to pass the blame for a patently lousy product (Honda LOST a 90 million dollar lawsuit in 2007 for the crummy trannies they put in Odysseys between 1999 and 2001-mine's a 2000)onto us, without so much as questioning WHAT we towed behind it. If she would have bothered to read it herself, she would have found that WITHOUT a transmission oil cooler the max towing weight is 2,000 lbs. I think I'm good with my little 250 pound loaded trailer with NO passengers inside. Bottom line is, Kuni is more interested in covering their products obvious inadequencies than doing the right thing. This is my 1st Honda and my last, both because of Honda's dishonesty AND Kuni's inability to grasp the problem at hand. I've already looked at a Mazda CX-9 and a Hyundai Veracruz. One thing's for certain. Honda and Kuni lost my good will forever, and I'll tell a thousand people about it. More
We have had both of our Hondas serviced by Kuni Honda for the last 6.5 years and have been very satisfied. We fell they have always been upfront and honest with us. They have not been pushy when we have de the last 6.5 years and have been very satisfied. We fell they have always been upfront and honest with us. They have not been pushy when we have declined suggested service. We will purchase our next Honda from Kuni Honda. More
Unfortunately my 2010 Honda Pilot does not seem to be assembled very well. I have had numerous loose and vibrating parts on this vehicle since day 1 (not purchased at Kuni). Fortunately, the service peop assembled very well. I have had numerous loose and vibrating parts on this vehicle since day 1 (not purchased at Kuni). Fortunately, the service people at Kuni have been very sympathetic with my situation and have continued to keep my faith in Honda in general by providing me with extra care and great service every time I have had to come in (numerous over the past two years since purchase). They have made a frustrating situation very tolerable. Thank you. More
I was in the area and I came in about 4:30 regarding a recall notice to upgrade some software for my transmission. I also asked if I could squeeze in an oil change. Roberta took control and made sure th recall notice to upgrade some software for my transmission. I also asked if I could squeeze in an oil change. Roberta took control and made sure that both of my service needs were taken care of by the closing time of 6:00. She was very friendly, personable and knowledgable about technical service issues and the time frames necessary to complete the tasks. I've been coming into Kuni since I bought my car there in 2005. I'll continue to visit due to excellent customer service. More
I took advantage of Kuni Honda's windshield replacement promotion. Wow! Great job and at a Great Price. A low price alone is never a bargain unless one gets good work too. My windshield had been cracked fo promotion. Wow! Great job and at a Great Price. A low price alone is never a bargain unless one gets good work too. My windshield had been cracked for six months and the cost of replacement made me groan whenever I priced one out (I am kinda, sorta "retired" after paying into Social Security for 50 years and it is not at a very good level of income either). I think Kuni Honda did the community a safety service by helping us get this windshield fixed at a price we could afford. Mike Christian was his regular efficent and friendly personality and I stole his ballpoint pen. Thank you. More