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Holman Honda Centennial - Service Center
Centennial, CO
363 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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363 Reviews of Holman Honda Centennial - Service Center
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March 16, 2012
I left my SUV there for 9 hrs for service they did not touch it, and then insulted me with a 10% off offer for my trouble. I made an ap't, brought it in on time and I was there 8 hours later to pick up t touch it, and then insulted me with a 10% off offer for my trouble. I made an ap't, brought it in on time and I was there 8 hours later to pick up the SUV and was told it was not done and to wait. One hour of waiting and then was told they had not started work on it. I was offered a loaner car (which would take 10 minutes to get ready), wait for the service to be done (the same serve they could not do in the previous 9 hours). I was already out a wad of cash for being an hour late to pick up my daughter at her day care (the same one hour they had me wait). I took back my car and asked them to "make it right by me". They offered me a 10% discount on air filters. I already had a 10% discount coupon. They offered to pick up the SUV at my work/home and replace it with a loaner car. Totally ignoring the fact they made a promise (on the service write up) to have the vehicle ready when they said it would be. I guess promises are made to be broken. I held up my end of the deal. Update (3/19/12)- Dealer and I worked out a compromise. Now a N/A rating from me. More
by kwltlkl
Employees Worked With
Rena Marson
March 08, 2012
I took my Honda Odessey in for some service to be done and Bill went above and beyond to accommidate my schedule. I was going to take a shuttle that they offer for free to my chemo treatment and he was ab and Bill went above and beyond to accommidate my schedule. I was going to take a shuttle that they offer for free to my chemo treatment and he was able to have my car out in time for me to leave with it. I was prepared to pick it up later but this really helped me out. I take my van to this location for all my service needs and I have never been disappointed. More
by lgeisel15
Employees Worked With
Bill Craft
March 08, 2012
My review is based on the fact that I received excellent customer service from Skip Harmon. He help me through and through and even saved me some money on a very expensive repair that I was not expecting to customer service from Skip Harmon. He help me through and through and even saved me some money on a very expensive repair that I was not expecting to have. He was fast and extremely helpful! More
by albdominguez
Employees Worked With
Skip Harmon
March 07, 2012
Always had great service there. They are courteous and prompt, and I appreciate the free shuttle when getting extended service done. There is rarely a wait for oil changes and the staff is always helpful prompt, and I appreciate the free shuttle when getting extended service done. There is rarely a wait for oil changes and the staff is always helpful and friendly. More
by scrathke
Employees Worked With
Roberta
March 07, 2012
Although parts were not in stock for either car's repair, we quickly agreed that the best solution was a loaner. Chris gave me polite and business like service. we quickly agreed that the best solution was a loaner. Chris gave me polite and business like service. More
by jhpii
Employees Worked With
Chris Zimmerman
March 07, 2012
Great service. Knowledgeable staff. Wait time a little long, but pleasant waiting area. Decent price. Why does this review have to be 25 words long? I can be concise. long, but pleasant waiting area. Decent price. Why does this review have to be 25 words long? I can be concise. More
by Juliayanez
Employees Worked With
Roberta Callow
March 04, 2012
Bill was very helpful and friendly when I came in for a replacement bulb for my CRV Headlight. I appreciated his customer service very much and highly recommend your dealership. Thank you. replacement bulb for my CRV Headlight. I appreciated his customer service very much and highly recommend your dealership. Thank you. More
by Regina Kolbeck
Employees Worked With
Bill Craft
March 03, 2012
I bought the car from this dealership and I get most of my service on the car there. They do a great job of explaining to me what needs to be done and what they are replacing or repairing. They have rece my service on the car there. They do a great job of explaining to me what needs to be done and what they are replacing or repairing. They have recently included a packet that displays the issues that the mechanic sees as critical or ones that will need attention. It includes a description of what it does and what happens over time when not repaired. I value this as I ask my friends that know more about cars than I do. More
by mA189jE
Employees Worked With
Bill Craft
February 29, 2012
My previous experience last year with the service department made me extremely apprehensive to go back to Kuni. However, out of necessity I braved it and I was very pleased with Roberta Callow. I w department made me extremely apprehensive to go back to Kuni. However, out of necessity I braved it and I was very pleased with Roberta Callow. I will request her for all future service needs. More
by sodpoodle
Employees Worked With
Roberta Callow
February 29, 2012
Today was my first experience with my service rep, Chris Zimmerman. Simply put - OUTSTANDING. From his communication skills, timeliness in response time, expertise of service needs, knowledge of service d Zimmerman. Simply put - OUTSTANDING. From his communication skills, timeliness in response time, expertise of service needs, knowledge of service dept., etc. - I was nothing short of impressed. Without question, I will be back to Kuni Honda because of the service expertise that Chris provided. Awesome stuff... More
by bpword
Employees Worked With
Chris Zimmerman
