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Holman Honda Centennial - Service Center
Centennial, CO
364 Reviews
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364 Reviews of Holman Honda Centennial - Service Center
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January 24, 2013
Do Not Allow them to take a copy of your Drivers License or ANY credit card! Our AMEX was used in Columbia with a full presentation of my husbands Colorado Drivers License & AMEX just 3 days after it was co or ANY credit card! Our AMEX was used in Columbia with a full presentation of my husbands Colorado Drivers License & AMEX just 3 days after it was copied at this dealership for a loaner car while we received service in our new Honda. When we brought this up to the Kuni Honda General Manager we were told "this would not happen at our dealership..." total denial and VERY poorly handled (this will NOT be the last she is hearing of this). PROTECT ALL OF YOUR PERSONAL INFO IF YOU DO ANY DEALINGS AT THIS DEALERSHIP !! More
by braydai
Employees Worked With
General Manager
December 20, 2012
Roberta and her team in the service department were a great help with the maintenance I needed on my car. I would recommend anyone with a Honda in Denver Metro / Centennial, etc. to have your routine fix great help with the maintenance I needed on my car. I would recommend anyone with a Honda in Denver Metro / Centennial, etc. to have your routine fixes done with these guys. Things would run a lot smoother if we had more service departments like this one around. More
by jesse.mcrae.98
Employees Worked With
Roberta Callow
December 03, 2012
Our IMA light was on in our civic hybrid. After diagnosis, they found that the electric assist battery was no longer working. Chris worked with Honda to purchase us a battery at a much reduced cos diagnosis, they found that the electric assist battery was no longer working. Chris worked with Honda to purchase us a battery at a much reduced cost. He was awesome to work with. I am always discouraged when you take your car in for service and I am "up sold". Chris was not that way at all and very helpful. Thank you Chris. More
by khellstrom
Employees Worked With
Chris Zimmerman
November 26, 2012
My experience at Kuni Honda was phenomenal! From the moment I arrived all the employees were extra friendly and welcoming, I would definitely buy a car from David and Omar again! moment I arrived all the employees were extra friendly and welcoming, I would definitely buy a car from David and Omar again! More
by BettyHanover2012
Employees Worked With
David Castillo
November 24, 2012
Chris Zimmerman is the only service representative I will deal with at Kuni Honda. He is exceptional. He is knowledgeable, efficient and friendly. You can also count on him to do what he says he will. deal with at Kuni Honda. He is exceptional. He is knowledgeable, efficient and friendly. You can also count on him to do what he says he will. On another note. I have been a customer of Kuni Honda since 2004. I purchased 4 cars there and was pleased with the sales and service department. About 2 - 3 years ago, in my opinion, the dealership took a turn for the worse. It coincided about the time of their new construction. The service department seemed to have an incredibly rapid turnover of service representatives. Service seemed to suffer both in quality and speed. Service representatives were moved inside from out in the bays. Service representatives seemed to come from all over (other dealerships from other makes). The feel was that of a dealership that was trying to push "dealer optional" services and that the customers were simply there to make a profit off of. In my opinion, the dealership still suffers that to this day. Kuni is the closest Honda dealer to my house so I still get my car serviced there, but Chris is the only one I feel comfortable dealing with. Another story to share about the dealership. I looked to purchase a 2012 Pilot in July. I sent (via the Honda website) a request for quotes to four dealerships. I ended up purchasing the Pilot elsewhere because of the following: - They didn't respond very fast - They never sent me a quote, told me to call and talk about it - After I initially did not respond, they sent me a e-mail telling me about their dealership and why I should buy a car there (as I mentioned I had done business there since 2004 and purchased 4 cars there). - There were a couple of follow up e-mails that, in my opinion, were "boilerplate" and certainly not contextual to my situation. - I had purchased a 2009 CR-V from them and things went well with a quote etc, so I don't know what happened in the mean time. I have no idea what has caused all these changes (for the worse in my opinion), but I suspect their business has really grown with the growing population in this area of town. To keep up with this and to,I suspect, increase profits, the models of sales they have chosen to use have been changed and the whole temperment and feel of the dealership has changed, at least to me. Would I give them another chance to sell me a car? I would send them the same information I send to other Honda dealers and request a quote, if they responded like they did this time, there is no way I would even consider purchasing a car from them. As for service, I use them because they are the closest dealer to my house. They do have problems staying on time. My wife waited on a service she made an appointment for that was supposed to take 1 1/2 hours, it took over 3 (no complications other than the service items). My service experience has been similar. I hope they return to their previous ways (pre-2011). It would benefit them and their customers More
by BlueHondaPilot12
Employees Worked With
Chris Zimmerman
November 07, 2012
We were treated with great respect and were given time estimates on the service we were to receive and Roverta's estimate was within 5 minutes. She also recomened some service that was needed and we had estimates on the service we were to receive and Roverta's estimate was within 5 minutes. She also recomened some service that was needed and we had that done. This kept us from making another trip to the dealership with in a couple of months. The waiting room was clean and there was free water for us while we waited. She also gave us some suggestions as to where to grab a sandwich whiel we waited. More
by pmmorse
Employees Worked With
Roberta Callow
October 26, 2012
Very friendly staff and comfortable waiting area. I know the work will be done in accordance with Honda standards which gives me a confident feeling. I also appreciate the inspection and report of all main the work will be done in accordance with Honda standards which gives me a confident feeling. I also appreciate the inspection and report of all maintenance areas. More
by braydfas
October 25, 2012
My windshield was replaced quickly and for a reasonable price. Both the technician from Safelite and Gene kept me up to date on my repair and were helpful and friendly. price. Both the technician from Safelite and Gene kept me up to date on my repair and were helpful and friendly. More
by Holly_B
Employees Worked With
Gene in Service
September 28, 2012
The GPS/phone system on my new car is amazing. I love it. I went to the dealer for help, and to be honest, they didn't know how to do everything. It would be nice to have a session where someone sets u it. I went to the dealer for help, and to be honest, they didn't know how to do everything. It would be nice to have a session where someone sets up some "destinations" or "speed dial" or "voice activiation" to you can see how this is all done. I would prefer not to be learning with system with the customer service rep. More
by kenders
Employees Worked With
Larry
September 27, 2012
I had to have some repair work done on my Murano that I purchased at Kuni. Roberta made it a pain free experience. Was all in all a great experience. I will definetely work with Roberta if the need arises purchased at Kuni. Roberta made it a pain free experience. Was all in all a great experience. I will definetely work with Roberta if the need arises in the future. Thanks Tammy Richmond More
by tammy.richmond.121
Employees Worked With
Roberta Callow
