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Holman Honda Centennial - Service Center

Centennial, CO

4.5
363 Reviews

363 Reviews of Holman Honda Centennial - Service Center

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September 07, 2013

Service at Kuni-Honda is very helpful, professional and courteous. The staff are very knowledgeable and the work is done quickly and efficiently. I was very happy when I bought my car there and I continue More

by gorjul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Meadows, Roberta Callow
August 31, 2013

I highly recommend the Kuni Service Department. We have taken our Hondas to Kuni for a number of years and have had only positive experiences. Today's work was routine together with glitches in our 2003 Ac More

by muleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kintzele
August 16, 2013

The purchasing phase of our transaction was not of the caliber we expected but when having the vehicle in to have equipment and finishes completed we had the austere pleasure of dealing with Roberta Callo More

by irish7254
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Callow
July 15, 2013

Worst experience ever! Waited for 5 hours because they forgot about me and nothing got fixed on my car. Wasted my whole day with no apologies! Never go there! More

by Jessols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mel mccalister
Aug 02, 2013 -

Holman Honda Centennial responded

Dear Jessols, I appreciate the opportunity to address and resolve your service concerns. I am glad that we were able to get your brake concern taken care of. We truly appreciate your feedback and your business. We look forward to taking care of your future service needs. Kind Regards, Marissa Taylor Guest Relations Manager Kuni Honda on Arapahoe

July 08, 2013

Georgina Smith was busy with another customer and made arrangements (before we showed up) with Brandon to help tutor my wife and myself as to the navigation system. First, what great customer services by More

by rcarleton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Georgina Smith & Brandon Gamel
July 05, 2013

My three month old Ridgeline started to have a slow air leak in one of its tires. I called Monday to ask if I should bring it in, or since it is a tire, if I should contact someone else. I was specifically More

by jshawn1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 22, 2013 -

Holman Honda Centennial responded

Dear jshawn1, Thank you for allowing us the opportunity to address and resolve your service concern. We missed an opportunity to set the proper expectations of our process for tire "repairs". We of course encourage appointments for our guests in order for us to "due diligence" in determining the concern, cause and, corrective action as well as, managing any warrantable items. The fact finding and determination is when you come in with a service advisor and the technician. Our Corporate policy is to replace tires. Should you elect to repair the tire, we understand that would be an alternative service provider. You very much matter to us jshawn1. However, I understand how frustrating it is when you have to go to a plan B. We understand how this situation would make you feel that there is no empathy. With your great feedback, it improves our next level of training. So for that, we thank you. Kind Regards, Marissa Taylor Guest Relations Manager Kuni Honda on Arapahoe

June 23, 2013

Our Element's A/C compressor self-destructed while we were vacationing in Colorado. We contacted our regular mechanic in Missouri who gave us a 'ballpark' estimate to replace the compressor & condens More

by BrickOwl1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Blitstein
June 14, 2013

We will NEVER be doing business with Kuni Honda ever again. After 7 years of good service, we had a recall item, made an appointment, took it in, and the dealer did jack-freaking-squat! They had it AL More

by JasonMayka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
Jul 01, 2013 -

Holman Honda Centennial responded

Mr. Mayka, Thank you for the opportunity to address and resolve your service concern. I am glad that we were able to get your recall taken care of. We truly appreciate your business and look forward to working with you on your future service needs. Kind Regards, Marissa Taylor Guest Relations Manager Kuni Honda on Arapahoe

May 15, 2013

In the past month, I have visited the Honda Service Department twice. Both times, Chris, a service technician, approached me positively and made me feel comfortable. He listened attentively and helpe More

by TraciTielbur6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
January 24, 2013

Do Not Allow them to take a copy of your Drivers License or ANY credit card! Our AMEX was used in Columbia with a full presentation of my husbands Colorado Drivers License & AMEX just 3 days after it was co More

by braydai
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager
Jan 28, 2013 -

Holman Honda Centennial responded

Dear Braydai, My name is Rena Marson, I am the Guest Relations Manager at Kuni Honda on Arapahoe. I spoke with your husband regarding his feedback, and, by the way, your husband was not accusing only Kuni Honda but looping us in to his current situation. I want to be equally clear with you regarding our safeguarding policies. Auto dealers are very heavily regulated regarding safeguarding of customer data. Our processes regarding this sensitive information are very stringent. While that does not mean that they are without penetration, as no system is impenetrable, we go to great lengths to safeguard our customer data. We have an outside audit which is performed twice a year to which we have never failed. Your accusation that your situation has been identified and traced back to ONLY Kuni Honda is simply false! Our dealership takes your privacy seriously and is committed to safeguarding your privacy online and in our dealership. When sales or service customers share their information with us digitally, that data is stored in protected databases on secured servers with restricted access. Any paper reproductions are disposed of or saved according to generally accepted safeguarding standards. Our dealership will not share any information you have provided to us with anyone without your consent other than to provide the services you have requested. Upon learning of your situation, we performed a self-audit of our safeguarding systems which did not identify any irregularities. We are indeed sorry for your situation; NO ONE is unscathed in situations like this. We will continue to protect the privacy of our guests. I wish you all the best. Kind Regards Rena Marson Guest Relations Manager Kuni Honda on Arapahoe 303-708-2061

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