Holman Ford Lincoln - Maple Shade

Cheap / Sleazy high pressure sales tactics STAY AWAY Salesman Jay McGill is THE stereotypical car salesman for all the wrong reasons. High pressure, moronic sales tactics appear to be the norm- "we're Salesman Jay McGill is THE stereotypical car salesman for all the wrong reasons. High pressure, moronic sales tactics appear to be the norm- "we're losing money on this deal" and other such nonsense. He tried to guilt and pressure me into a SEVEN year (84) month financing at $540 / month for a Ford Explorer. When I scoffed at the offer he then told me it was the "deal of the century" and that I was getting special "family" pricing because one of the administrators is a family friend. LOL. CarMax had the same exact car with less miles at a cheaper price point with a FULL YEAR of less financing. This guy is an absolute snake. Stay away. More

Poor customer service, bait and switch on service work Extremely disappointed in service handling 3/28/18. On Jan 26 I had my oil changed and during that visit 7 items were identified as needing to be don Extremely disappointed in service handling 3/28/18. On Jan 26 I had my oil changed and during that visit 7 items were identified as needing to be done. Those 7 items included brake pads and the total on the print out for all 7 items including the pads was 619.70. Today 3/28 I came in for the service. But I said I only wanted 4 of the items done instead of all 7 as 3 I would handle myself. Those four remaining items per the printout from January totaled $444.85. When my service order was being written up I initialed a quote for around that amount, less than $450.00. I expect as in past, it is an estimate and they can vary up to $100 either way sometimes. Then the work is done and the invoice is well over $800.00. Double the original printout and the estimate quoted today. Seems that the original quote did not include rotors, but I was told that rotors was noted in the computer. How is it that my printout from the computer did not include rotors and the estimate today was similar to the original printout but then at completion of service it more than doubled. Not once did anyone come inside to the waiting area in over 3 hours to tell me that the work was double the estimate. In the past someone comes out and speaks with you if they are off. But double the cost and no one. I would have opted out of some of the work to keep costs down. Is that what Holman Ford was afraid of. Eventually just under $60 was removed. Wow, what a gesture. What if I was someone that could not have paid the full amount? What then? Had I known the cost and had anyone at Holman had the decency to talk to me about the cost, I would have opted out of some of the services as they were not required but rather suggested. As with anyone these days, each and every dollar is valuable. To be duped into this bait and switch is tasteless. My third ford in a row, Mustang, then Escape now my Edge. Maybe it is time to leave the brand and Holman altogether. I believe I should be given further discounts to bring the cost down. Very disappointed in the cost and handling. Made my stomach churn. I would not recommend Holman Ford Lincoln Services to anyone based on my recent treatment. This is the second time I had to fight for what is right and decent with them. I have bought my last Ford. Feel bad that over the years I have directed four others to them that have made purchases. No more. More

Lemon car not fixed Took our car there eight times for same problem which they never fixed. Sent from one person to another, each one washing their hands of the problem. Took our car there eight times for same problem which they never fixed. Sent from one person to another, each one washing their hands of the problem. Dont have a problem with Holman Ford because they do not care. Was told they could not keep the car more than one night or would get in trouble with Ford for giving out a rental car. Really?? More

deceitful sales practices Buyers beware with this dealership. They will withhold information, as well as lie about features on vehicles. When confronted with information about Buyers beware with this dealership. They will withhold information, as well as lie about features on vehicles. When confronted with information about said sales practices the manager I spoke with was not only rude, and disrespectful but also completely disregarded my claims. He dismiss them and look to defend the predator like sales environment and practice. More

Happy to be a member! Great car buying experience with EVELYN KOPEIKA, Larry's the best service agent bit stay away from their body shop. Two bad experiences with two cars Great car buying experience with EVELYN KOPEIKA, Larry's the best service agent bit stay away from their body shop. Two bad experiences with two cars makes me a expert critic of the BS. More

I randomly stopped in Holman Ford while car shopping. I knew I liked the Ford Edge as I had already driven it elsewhere. I was specifically looking for a Certified Pre-Owned vehicle. CPO is always a gamble knew I liked the Ford Edge as I had already driven it elsewhere. I was specifically looking for a Certified Pre-Owned vehicle. CPO is always a gamble simply because a dealer may or may not have the color, options, etc. that you happen to want. They had a 2013 white CPO Edge... but it didn't have all of the options I had wanted. I drove it, liked it and then convinced myself I could live without all of the options that I had grown accustomed to in my previous car(s)... It had no navigation, back-up camera, heated seats or moonroof... I put a deposit on the car as the dealership was closing up for the night...then made the long drive home. By the next morning, I feared I had made a terrible mistake. I contacted my salesman Mike Cifaldi immediately. At the time I put the deposit down, we had asked if it was refundable. Mike had said "yes, but if you think you are going to back out don't do it." Honestly, I wasn't truly aware I was going to back out, we just asked because we like to make sure about things like this (particularly because I dealt with some very shady characters on my last car), and cover our bases. When I contacted Mike I feared the worst... But he told me not to worry about it and made sure I got my deposit back in a timely fashion. They may not have had the car I wanted... but if I were ever in the market again, I would definitely go see Mike. I would also recommend him/them to anyone I knew. My last car experience (an Audi A4) turned into a hellish debacle as I was dealing with a less than honest person/car dealership. That is definitely not the case here at Holman. Everyone I encountered: from the touch-up paint guys in the parking lot, to my salesman Mike, to the sales manager and even the woman at the desk who took my deposit... they all seemed very nice and very sincere. And then they proved they were by giving me the deposit back. Thanks Mike! More

It was the worst deal ever...so misleading For me and my It was the worst deal ever...so misleading For me and my daughter ...and now we are stuck with very high payments...check other dealership before M It was the worst deal ever...so misleading For me and my daughter ...and now we are stuck with very high payments...check other dealership before Making a decision...or you will be stuck too... More

I was completely satisfied, this is my 3rd vehicle in 4 years from Holman ford/Lincoln, and I would gladly refer anyone to this dealership and to john McKeon! He makes the purchase experience fun, quic years from Holman ford/Lincoln, and I would gladly refer anyone to this dealership and to john McKeon! He makes the purchase experience fun, quick and never pushes you into something that's not right! More

service adviser bob hughs..very sociable he explained... what had to be done.. gave me an estimated time for work to be done and it was done ahead of time the entire facility is spotless...the tech who di what had to be done.. gave me an estimated time for work to be done and it was done ahead of time the entire facility is spotless...the tech who did the work left no signs he was in my car.. More

STARTNG WITH EVELYN ,EVERY ONE I CAME IN CONTACT WITH WERE PROFESSIONAL & CURTEOUS ,,,EVERY ONE I CAME IN CONTACT WITH HAD ME FEELING LIKE THEY WERE GOIN OUT OF THEIR WAY TO MAKE ME GLAD I CAME INTO TH WERE PROFESSIONAL & CURTEOUS ,,,EVERY ONE I CAME IN CONTACT WITH HAD ME FEELING LIKE THEY WERE GOIN OUT OF THEIR WAY TO MAKE ME GLAD I CAME INTO THEIR SHOW ROOM.I KNOW THEIR GOAL WAS TO SELL ME A CAR..WHICH EVELYN DID BUT MADE ME HAPPY WITH THE DEAL WE MADE.. More