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Holm Buick GMC - Service Center

Salina, KS

4.7
614 Reviews

614 Reviews of Holm Buick GMC - Service Center

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August 07, 2021

Thank you for taking my car right in and finding out what was wrong with it! I was given exceptional service!!! The service manager was very courteous! More

by mgardenhire
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to serve your vehicle needs and leaving such a great review! Safe travels!

August 06, 2021

I always receive fast and friendly service with a smile when I visit Holm Buick GMC. I don’t know what else to say!? Thank you More

by CARLIEMATTISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

That's the kind of news we like to hear! Thank you for your visit and great review!

August 03, 2021

I was told the turbo was going out and it would be $1800 to fix. When I presented my warranty on a Friday, was told that whoever could call them was gone for the day and that they would call me Monday. Mid More

by ALISHAWHITE
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

We apologize for any inconvenience and not meeting your expectations on this visit.

July 31, 2021

The repair wasn't something they were familiar with, so it took longer than expected. They were courteous enough to give a loaner vehicle until mine was finished. More

by BRADMSHIELDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to learn and grow with your vehicle repair. We appreciate your patience and hope you have a fantastic fall! Safe travels!

July 27, 2021

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staton Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Sutton , Cedric Salas, Kent Kratzer, Jeff Ryan, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for taking a few moments to review your experience with Holm Buick GMC. We know each and every customer has a unique set of vehicle needs and we aim to handle them in a professionally, friendly, and thorough manner. Safe travels and come back soon!

July 25, 2021

I bought a Buick Enclave not even a month ago and have already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold More

by MAMA.BIRD010891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Disney
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for bringing these issues to our attention and working with the service department to have them resolved. We apologize for failing to meet your expectations and we have a new Service Manager, Lucas Luchsinger who is always open to listening and assisting customers in need.

July 16, 2021

Great service, but took slightly longer than expected for oil change and tire rotation. People were friendly and they were able to schedule us on short notice. More

by Acadia Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the candid feedback. We are sorry the appointment ran longer than expected and will work to improve the wait and any communication required to put you at ease about your repair. Thank you for coming in and safe travels!

July 13, 2021

Everyone was friendly, professional and got the job done very quickly. I was able to get my Ram 1500 repaired in good time, and didn't have to wait 2 or3 weeks for it. More

by dgstan62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells, Jeff Crawford, Arthur Jones, Lacy Laffitte
Oct 26, 2021 -

Holm Buick GMC responded

We appreciate you bringing your vehicle needs to our team. We are growing by the day, adding technicians, new equipment, and lining out time saving processes. We are glad our team was able to get the job done quickly and meet your vehicle demands! Sfe travels.

July 07, 2021

The Holm Service Team is super friendly. They got me right in for a tire fix with very little wait time. If you are in Salina & need service go see Wayne & his staff. More

by susanrtrafton
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells
Oct 26, 2021 -

Holm Buick GMC responded

thank you for taking time to leave such a great review Susan! Always great to have you in at either location! All the best to you!

July 07, 2021

I brought my car in because the air conditioner was leaking water on my passenger floor. The tech states on the paperwork that he didn’t find much debris in the drain line. I would think maybe they wou More

by ryanhalferty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lacy Laffitte
Jul 19, 2021 -

Holm Buick GMC responded

Thank you for bringing this situation our attention. We appreciate you working with Service Manager Wayne Wells, and sales manager Jeff Ryan today so that we may best serve your needs and resolve any issues. We want you to expect the same great service no matter which location you visit as we are one team striving to provide the best customer care. - Sincerely, Jamie Hughes - Internet Manager

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