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Holm Buick GMC - Service Center

Salina, KS

4.7
566 Reviews

567 Reviews of Holm Buick GMC - Service Center

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December 16, 2021

Friendly and honest. Really good customer service, they are the best in town. I would highly recommend them More

by EMILYRP82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Friendly, competent service in a timely manner. Comfortable waiting area. Will return to their service department again. More

by ALLAMANR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janis Smischny
December 09, 2021

Clean facilities, extremely friendly and knowledgeable staff members. My advisor Janis was extremely helpful in particular. More

by Mason Bettles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
December 08, 2021

Oil change went from 39bicks to 71. Rotated tires without asking looking for some place else to get my work done.s More

by KKIRK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Holm Buick GMC responded

We apologize the included services were not clearly communicated before being performed. Lucas and the his team are committed to creating a quality experience based on trust so your review will help us achieve that goal. We do find our pricing to be very competitive and encourage folks to check our our service page for money saving coupons on routine maintenance! Thanks again for your time and insight!

More
December 08, 2021

Great Customer Service. I really liked the service writers in the service department. I was impressed with everyone. More

by JSMISCHNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
December 08, 2021

The Representative Derick was awesome was able to get me in right away. Service dept did well. More

by GRACE.COCHRAN2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2021

I was highly satisfied with my entire experience from calling to set up the appointment to taking my car home, they gave me some great advice and great service. More

by Sarah Repp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janis Smischny
November 30, 2021

Car still not fixed and I guess they don't care. Driving my 2005 Ford Explorer because my 2020 Equinox was supposed to be fixed last Friday but they lost my appointment and didn't get the part in like they More

by lansue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know the name
Dec 10, 2021 -

Holm Buick GMC responded

We apologize for the miscommunication on your vehicle appointment and would greatly appreciate the opportunity to visit with you about the experience. Because reviews are anonymous, we ask you reach out to service manager Lucas Luchsinger 785 833 5679 so he can better understand what occurred and make any necessary remediation. Thank you again for the review and our sincerest apologies.

More
November 25, 2021

When new tires went bad way to early, Lucas helped solve the problem. Thank you. More

by bmacpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2021

Great personality, courtesy with professional manners make you feel welcome and like family as well. More

by gijoehardcorejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
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