Holm Buick GMC - Service Center

Very disappointed with my first visit. Came in for an oil change and a diagnostic on my air bag light. After 5 hours I called to see if my vehicle was done and it hadn't been started. The oil change was then change and a diagnostic on my air bag light. After 5 hours I called to see if my vehicle was done and it hadn't been started. The oil change was then done and I was called in an hour for pick up. I rescheduled for the next day for the diagnostic and decided to cancel as I found another shop eager to help and not charge the fee of over $100 just to tell me what was wrong. It was fixed and returned to me in less than an hour. Good customer service starts with communication. I had an appointment which was correct as my initial call was on speaker and others hurd the appointment time and day. The service department gave me multiple excuses why the work wasn't completed on time from "an employee needed stitches, to my appointment was on a different day. A courtesy call would have been nice as I wasted the entire afternoon waiting to get my vehicle back. Very unprofessional! More

I just was not really impressed to be quite honest and it just was kinda a hassle and it was a little frustrating but it is what it is. just was kinda a hassle and it was a little frustrating but it is what it is. More

Service on car I was in a difficult situation and needed my car. I.just came in without calling first. erI was listened to and provided a loner. I was in a difficult situation and needed my car. I.just came in without calling first. erI was listened to and provided a loner. More

Best experience Treated me with respect and serviced my vehicle with care. I will use this dealership for all the needs of my 2019 Envision. I will always recommend Treated me with respect and serviced my vehicle with care. I will use this dealership for all the needs of my 2019 Envision. I will always recommend this dealership. More

Excellent! The service is excellent, so appreciative of the entire team! From picking up my Tahoe at work, to completing the work as needed, to recommending appr The service is excellent, so appreciative of the entire team! From picking up my Tahoe at work, to completing the work as needed, to recommending appropriate work, to payment and then delivery back. More

They take care of travelers We were traveling From Colorado to the Ozarks and discovered we were in need of an oil change and pulling a camper so engine health is key. The told m We were traveling From Colorado to the Ozarks and discovered we were in need of an oil change and pulling a camper so engine health is key. The told me when to bring the van in which was a couple hours away and since we had some shopping to do at Walmart we had time and timed it right and they got us done in an hour and we were off with the proper oil and filter and drain plug tightened to chevy specs. More

Jeff was so polite and accommodating. I was given a loaner so I could get to an appointment. In addition he helped set my radio👍👍👍 loaner so I could get to an appointment. In addition he helped set my radio👍👍👍 More