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Holm Buick GMC - Service Center

Salina, KS

4.7
370 Reviews

370 Reviews of Holm Buick GMC - Service Center

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July 27, 2021

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Sutton , Cedric Salas, Kent Kratzer, Jeff Ryan, Staton Diehl, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for taking a few moments to review your experience with Holm Buick GMC. We know each and every customer has a unique set of vehicle needs and we aim to handle them in a professionally, friendly, and thorough manner. Safe travels and come back soon!

July 25, 2021

I bought a Buick Enclave not even a month ago and have already had so many issues with it. I was told when buying it was “thoroughly checked over by our department” well that’s not true because they sold More

by MAMA.BIRD010891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Disney
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for bringing these issues to our attention and working with the service department to have them resolved. We apologize for failing to meet your expectations and we have a new Service Manager, Lucas Luchsinger who is always open to listening and assisting customers in need.

July 16, 2021

Great service, but took slightly longer than expected for oil change and tire rotation. People were friendly and they were able to schedule us on short notice. More

by Acadia Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the candid feedback. We are sorry the appointment ran longer than expected and will work to improve the wait and any communication required to put you at ease about your repair. Thank you for coming in and safe travels!

July 13, 2021

Everyone was friendly, professional and got the job done very quickly. I was able to get my Ram 1500 repaired in good time, and didn't have to wait 2 or3 weeks for it. More

by dgstan62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells, Jeff Crawford, Arthur Jones, Lacy Laffitte
Oct 26, 2021 -

Holm Buick GMC responded

We appreciate you bringing your vehicle needs to our team. We are growing by the day, adding technicians, new equipment, and lining out time saving processes. We are glad our team was able to get the job done quickly and meet your vehicle demands! Sfe travels.

July 07, 2021

The Holm Service Team is super friendly. They got me right in for a tire fix with very little wait time. If you are in Salina & need service go see Wayne & his staff. More

by susanrtrafton
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells
Oct 26, 2021 -

Holm Buick GMC responded

thank you for taking time to leave such a great review Susan! Always great to have you in at either location! All the best to you!

July 07, 2021

I brought my car in because the air conditioner was leaking water on my passenger floor. The tech states on the paperwork that he didn’t find much debris in the drain line. I would think maybe they wou More

by ryanhalferty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lacy Laffitte
Jul 19, 2021 -

Holm Buick GMC responded

Thank you for bringing this situation our attention. We appreciate you working with Service Manager Wayne Wells, and sales manager Jeff Ryan today so that we may best serve your needs and resolve any issues. We want you to expect the same great service no matter which location you visit as we are one team striving to provide the best customer care. - Sincerely, Jamie Hughes - Internet Manager

June 30, 2021

Holm Auto service department are very friendly and work with you to meet your needs. They explain any problems you might have with your vehicle and give you solutions to take care of them. More

by LROBBEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Wells, Lacy Laffitte
June 22, 2021

Wonderful, fantastic, caring service team ! This team stepped up in a BIG way to salvage a very troubling experience with a brand new 2021 Yukon More

by MICKEY8
Recommend Dealer
Yes
Employees Worked With
Cory ? (mechanic), Wayne Wells, Lacy Laffitte
Jun 25, 2021 -

Holm Buick GMC responded

Thank you for the fantastic review! We are pleased you found our service team to be so beneficial! Safe travels. - Jamie Hughes, ISM Holm Auto Group.

June 02, 2021

It was a pleasant experience going to the service department for a change. They were knowledgeable and friendly. Will definitely bring the car back for more service when it’s needed. More

by OJAustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Crawford
Jun 21, 2021 -

Holm Buick GMC responded

Thank you for the great endorsement! We are still evolving our service process to this facility to better serve our customers and we are glad to see the changes are having an impact!- Jamie L. Hughes, Internet Sales Manager.

May 24, 2021

Waited about 10 minutes for someone to even acknowledge me, new employee standing around talking to others instead until someone came out and scolded her for not approaching/helping me. Oil change takes lo More

by sturner80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janis Smischny
May 24, 2021 -

Holm Buick GMC responded

Thank you so much for your feedback on your recent visit. I have taken your comments to the service team and Manager Wayne Wells so they may improve on their responsiveness and appointment timing. Thank you for your patience while we rebuild our team after Covid-19 and work to put better organization into place. We hope you will come back and give us the opportunity to serve your needs. - Jamie Hughes - Internet Manager, Holm Buick GMC.

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