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Holm Buick GMC - Service Center

Salina, KS

4.7
370 Reviews

370 Reviews of Holm Buick GMC - Service Center

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September 29, 2021

Was very satisfied would recommend to others. You don’t have to wait long you’re in and out. More

by Chica of Delphos
Recommend Dealer
Yes
Employees Worked With
Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the fantastic review! Janis does a great job of communicating with the techs to keep things rolling and we are pleased you noticed! We will see you next time!

September 27, 2021

This service area has changed significantly for the worse. Employees do not seem to care. More

by hankg4fun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Luchsinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

We appreciate you taking time to reflect on your visit. We are sorry to find we failed to meet your expectations on your recent appointment as this is primarily not the case for our customers. We hope you will open up with the service team and give them an opportunity to see how we can better fit your vehicle needs. Please reach out to Lucas Luchsinger, Service Manager or any of our friendly Service Writers as time permits.

September 17, 2021

Service Department has always been receptive to any mechanical issues I have experienced. Thank you very much. More

by k1hawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Wells, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for coming in and working with Janis. She and the tech team will appreciate your great review and awesome endorsement! Safe travels this fall!

September 16, 2021

Fast reliable service , great mechanics, excellent customer service. Checkout staff were very friendly 10 out of 10 More

by CDFRITTS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the 10 out of 10 across the board! Our staff lives commitment and this review is the kind of fuel they need to stay inspired! We really appreciate it!

September 01, 2021

This is one of the most friendly dealership I have used. They don't try and get you to spend money on things you don't need! More

by jwilson982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

Service Writer Derek Duncan will certainly appreciate you recognizing he takes your vehicle needs seriously and wants you to be safe while getting the best value for your hard earned transportation dollar. We look forward to your next visit!

August 18, 2021

Not Impressed with “multi point” inspection. Check engine light on but not noted in report. Other things in report felt rushed. Not good feeling with how honest service tech is More

by egilbertson89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lacy Laffitte
Oct 26, 2021 -

Holm Buick GMC responded

We apologize for not meeting your expectations on this visit and hope you will reach out to our new Service Manager Lucas Luchsinger to visit about your experience. I'm certain with our abilities and his knowledge we can work to improve your visit. Thank you for the review.

August 07, 2021

Thank you for taking my car right in and finding out what was wrong with it! I was given exceptional service!!! The service manager was very courteous! More

by mgardenhire
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Janis Smischny
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to serve your vehicle needs and leaving such a great review! Safe travels!

August 06, 2021

I always receive fast and friendly service with a smile when I visit Holm Buick GMC. I don’t know what else to say!? Thank you More

by CARLIEMATTISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

That's the kind of news we like to hear! Thank you for your visit and great review!

August 03, 2021

I was told the turbo was going out and it would be $1800 to fix. When I presented my warranty on a Friday, was told that whoever could call them was gone for the day and that they would call me Monday. Mid More

by ALISHAWHITE
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Duncan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Holm Buick GMC responded

We apologize for any inconvenience and not meeting your expectations on this visit.

July 31, 2021

The repair wasn't something they were familiar with, so it took longer than expected. They were courteous enough to give a loaner vehicle until mine was finished. More

by BRADMSHIELDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Wells
Oct 26, 2021 -

Holm Buick GMC responded

Thank you for the opportunity to learn and grow with your vehicle repair. We appreciate your patience and hope you have a fantastic fall! Safe travels!

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