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Holm Buick GMC - Service Center

Salina, KS

4.7
370 Reviews

370 Reviews of Holm Buick GMC - Service Center

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November 30, 2021

Car still not fixed and I guess they don't care. Driving my 2005 Ford Explorer because my 2020 Equinox was supposed to be fixed last Friday but they lost my appointment and didn't get the part in like they More

by lansue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know the name
Dec 10, 2021 -

Holm Buick GMC responded

We apologize for the miscommunication on your vehicle appointment and would greatly appreciate the opportunity to visit with you about the experience. Because reviews are anonymous, we ask you reach out to service manager Lucas Luchsinger 785 833 5679 so he can better understand what occurred and make any necessary remediation. Thank you again for the review and our sincerest apologies.

November 25, 2021

When new tires went bad way to early, Lucas helped solve the problem. Thank you. More

by bmacpo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2021

Great personality, courtesy with professional manners make you feel welcome and like family as well. More

by gijoehardcorejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
November 19, 2021

The repair on my used vehicle was done free of charge since I was within 30 days of purchase. I was very happy with that. My only complaint was lack of communication on the length of time the repair to More

by LINDEMANNK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2021

Appreciated Dalton staying late on a Friday to fix my tire!! Always great service from Holmes! More

by jilly59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalton
November 17, 2021

Very upset at losing Wayne wells and so many good mechanics trust is minimal at best More

by SNDMN52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacy Laffitte
November 12, 2021

Derek did a great job getting me scheduled into a check up and Delivered it complete earlier than expected. More

by MMCMAHON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
November 04, 2021

Brought my Sierra in for routine service, everyone was friendly, clean drop off area, and comfortable waiting area. Services were completed quickly. More

by DOUG.W.E.1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacy Laffitte
October 21, 2021

Great Dealership and the service department does a great job! It's always nice to have the owner greet you and know your name when you are in the store. Tim and the staff do a great job of taking care of pe More

by KKITCHENER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Holm Buick GMC responded

In a world of poor customer service and lack of gratitude, we like to think of ourselves as the exception to the norm. Tim will be excited to hear your vehicle experience is elevated by his commitment to knowing and appreciating customers. Thanks for the visit, we look forward to servicing you again in the future!

October 09, 2021

I was very satisfied with the service department. They were very friendly and fixed all issues with my vehicle. More

by LDWEBER92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Crawford, Lacy Laffitte
Oct 22, 2021 -

Holm Buick GMC responded

Thank you for the kind words and strong endorsement! We look forward to seeing you next time!

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