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Holm Buick GMC - Service Center

Salina, KS

4.7
371 Reviews
Call Service Center (785) 823-6372

371 Reviews of Holm Buick GMC - Service Center

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March 01, 2022

They took care of me promptly and very kindly. They kept me in the loop, and made to sure to for any other services I may have needed! Definitely love the service here More

by Rachelamandamorgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There was a woman at the desk that is not on here but she was super kind and friendly!
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Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to give the service team some positive energy for their efforts! As vehicles become more and more complex, this team feels we have an obligation to look for things that could prevent major repairs in the future. Were glad you had a positive visit and we look forward to seeing you soon! Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 18, 2022

The job had taken longer than I had prepared for but the job was done and the car is running as it should be. I appreciate the service I get from Holm. More

by glytle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Holm Buick GMC responded

Thanks for coming in and giving us a great review. Our utmost apologies that the visit required more time than anticipated. Glad everything is working well! Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 17, 2022

I have 2017 GMC Duramax on now the 2nd turbo replacement so that means the third turbo to the truck at 50000 miles that is terrible. No real explanation of what's the problem only a, it's under warranty be More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janis Smischny
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Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to review the service provided by our dealership. The repair history shows the electronic turbo actuator was replaced in 2019. The repair that just occurred was for the turbo itself and is in fact the first turbo replacement. Service manager Lucas Luchsinger has made several attempts to reach you by telephone to to discuss the concern but has been unable to make contact. We want to be as transparent as possible on all repairs so please reach out to him in our service department and thank you again for your business. - Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

Mar 17, 2022 -

Les responded

He Called one time while I was on Vacation. So now that is several attempts? As Far as the service history I have all the paperwork in the glove box parts list is all but the same. I usually don't responded to this type of thing but it has received a lot more attention than I did personally at the dealership. Don't concern yourself with any more calls to me I have moved on. I bought my forth GMC from Midway hoping for a better relationship with them. Holm I gave you the benefit of doubt in the service dept after it was purchased from the . You blew it. The service writer is the only one that was Effective at her job. Also a little word of wisdom don't talk to the customer as if they incompetent. I said what I said.

February 08, 2022

They did a great job communicating with us. Called right away on what triggered engine light and broke down time and cost of everything really well. More

by COSSAART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

Holm Buick GMC responded

Thank you for taking time to review your experience with our service department at Holm Buick GMC. Glad we could diagnose the issue and get you back on the road! Safe travels - Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 08, 2022

Erik was great. He picked up my car for service and brought it back to me when finished. More

by LAURENHARDING7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Wilson
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Mar 16, 2022 -

Holm Buick GMC responded

We couldn't agree more! Erik is absolutely awesome and as one of the newest team members he will appreciate your kind words of praise! Thank you for servicing with us at Holm Buick GMC.

February 04, 2022

We were stranded in Salina and they got us in and taken care of pretty fast. More

by Patty Struble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
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Mar 16, 2022 -

Holm Buick GMC responded

It's never fun to have trouble on the road! Glad the team was up to the challenge of getting you in and resolving the issue so you can get back to doing the things that matter! We appreciate the kind words of endorsement and wish you safe travels! Sincerely, Jamie Hughes, Internet Sales Manager - Holm Auto

February 01, 2022

Service was top notch, got everything I needed done in a day. Will come back for other services. More

by D D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
Report | Print
Mar 16, 2022 -

Holm Buick GMC responded

Our GM certified Technicians and Service Staff do an amazing job to provide quality customer service. They are honored you noticed and really appreciate the great review! Thank you, Jamie Hughes, Internet Sales Manager - Holm Auto

January 26, 2022

My service experience was excellent. The staff I worked with was professional and helpful. The area was especially clean and welcoming. More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Laffitte, Janis Smischny
Report | Print
Jan 27, 2022 -

Holm Buick GMC responded

Thank you for your business Jennifer. We love compliments and the staff and our custodial engineer Dee work hard to ensure an environment where you can relax and feel at home. Safe travels this winter and see you next visit!

January 19, 2022

Everyone was very friendly. My vehicle was completed in a timely manner. Very excellent service. More

by sarah53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janis Smischny
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Jan 27, 2022 -

Holm Buick GMC responded

Sarah we are very glad to have the opportunity to service your vehicle and thank you for coming in. Janis and the crew will appreciate the 5 star review! Safe travels! - Holm Buick GMC

January 11, 2022

Holm Automotive is very attentive to my needs. They take great care of my car and my family. More

by wdlkd55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deedee
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Jan 27, 2022 -

Holm Buick GMC responded

We couldn't be happier to have such positive and thoughtful review! Thank you for letting the online community know Holm Automotive cares about their customers. See you next time! - The Holm Team!

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