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Holm Buick GMC - Service Center

Salina, KS

4.7
536 Reviews
Call Service Center (785) 823-6372

536 Reviews of Holm Buick GMC - Service Center

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February 07, 2024

Holm's service team does a great job. They go the extra mile to let me know what is going on when performing maintenance and repairs. Great source when purchasing tires too. More

by starks5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Holm Buick GMC responded

It's fantastic to hear your positive experience with Holm Automotive's service team! We strive to go the extra mile for our customers, and knowing they appreciate it is truly rewarding. We'd also like to thank you for recommending us as a source for tires. Customer endorsement is the best compliment we can achieve, thanks again for your business. Sincerely, the Holm Automotive Team of Salina

February 07, 2024

The service was pretty good. Apparently my low mileage GMC is an unreliable piece of junk that I shouldn’t drive outside of pushable distance from the dealer. More

by ANTERO700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Holm Buick GMC responded

Thank you for acknowledging our service team. We value your business and want to ensure you have a positive experience throughout. Please don't hesitate to reach out to our service manager, Lucas Luchsinger, at 785 823 6372 if you need further assistance. Sincerely, the Holm Automotive Team of Salina

February 04, 2024

Friendly, Honest, professional The entire staff worked as a team to accomplish the task at hand. More

by maddoginvestments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Holm Buick GMC responded

We're so glad you had a positive experience at Holm Automotive! Our team takes pride in working together to deliver friendly, honest, and professional service. Thank you for recognizing their teamwork - it truly means a lot to us. Sincerely, the Holm Automotive Team of Salina.

January 31, 2024

Good communication, quick to drop off and pick up the vehicle, delivery to work after drop off vehicle… Convenient... also good service on the vehicle itself More

by KNOXFAMILY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Holm Buick GMC responded

We're delighted to hear that Lucas Luchsinger and Derek Duncan provided you with excellent communication, prompt vehicle drop-off and pick-up, and even convenient delivery to your work following the service. Your kind words about our team highlight our core values of customer care and teamwork. Lucas and Derek, along with the entire service team, strive to deliver a seamless and stress-free experience for every customer. We take pride in exceeding expectations and ensuring customer satisfaction. Sincerely, the Holm Automotive Team of Salina

January 26, 2024

I work there part time and with a lot of nice people, so I give them some business More

by DYNODELL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Holm Buick GMC responded

Thank you for your review Dell. Please let Lucas know what he can do to earn those other stars! Sincerely, the Holm Automotive Team of Salina.

January 25, 2024

Always friendly, fast, and fair. They never pressure you for to get things that aren’t necessary. More

by ggperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Holm Buick GMC responded

Sounds like you had a fantastic experience at Holm Automotive! We appreciate you highlighting our core values of being friendly, fast, and fair. That's exactly what we strive for at our dealership. It's great to hear that Lucas Luchsinger and Derek Duncan provided you with a pressure-free environment and helped you with your needs effectively. We'll be sure to share your kind words with them! Thank you for choosing Holm Automotive. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Salina

January 23, 2024

Great Service, while it was a packed dealership, and several people were also needing to get their vehicle serviced. They were able to get me back on the road in a reasonable time. More

by jessicadethloff57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Holm Buick GMC responded

Thank you for the stellar review! We're thrilled you received great service even with a busy dealership. Our team is determined to keep things efficient, and your feedback on the wait time means a lot. We're glad we got you back on the road quickly! See you again soon Sincerely, the Holm Automotive Team of Salina

January 17, 2024

Service department was very courteous. They even scraped all the snow off my car when I picked it up after servicing it, after it had sat outside! Nice touch! More

by Edebeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Bettles
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Feb 07, 2024 -

Holm Buick GMC responded

Thank you for the fantastic review! We're delighted to hear you had a courteous experience with our service department, especially the thoughtful touch of having the snow scraped off your car. That's exactly the kind of customer care we strive for at Holm Automotive. We appreciate you recognizing Lucas Luchsinger, Derek Duncan, and Mason Bettles for their efforts. We'll be sure to share your kind words with them! Thank you again for choosing Holm Automotive for your service needs. We look forward to welcoming you back soon! Sincerely, The Holm Automotive Team of Salina

January 16, 2024

Went in to get complimentary oil change (vehicle purchased in feb of 22) specifically asked on the phone to make sure it was covered. Got oil change completed and was surprised with a $84 bill, info More

by TRACECLARK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Luchsinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Holm Buick GMC responded

Our sincerest apologies for the misinformation and poor communication on your service work. Having taken the time to call ahead and confirm is a blessing we not often afforded and it's embarrassing that we dropped the ball completely even with that opportunity to communicate in advance. We never want a customer to be put in this position and again apologize. Lucas Luchsinger our Service Manager at this facility will be reaching out to correct the situation. Thank you! Sincerely, Holm Automotive Team of Salina

January 16, 2024

I was very satisfied with Lucas in the Service Dept. , and the work that was completed on my vehicle by the mechanics. More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Bettles
Report | Print
Feb 07, 2024 -

Holm Buick GMC responded

We're delighted you had a positive experience at Holm Automotive! It's fantastic to hear that Lucas in the service department made you feel valued and that the mechanics delivered quality work on your vehicle. Your satisfaction with Lucas speaks volumes about his commitment to customer care, a core value we prioritize. We'll be sure to share your kind words with him! Thank you for recognizing the skill and dedication of our mechanics as well. We understand how important your vehicle is to you, and we take pride in offering reliable and efficient service. Sincerely, the Holm Automotive Team of Salina

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