Holm Buick GMC - Service Center

Holm Buick GMC responded

We appreciate you taking the time to share your experience. We understand your frustration regarding the wait time, the phone call to your husband, and the inconvenience of locating your vehicle. Your feedback is valuable to us as we strive to improve our services. We apologize for the extended wait time and the miscommunication regarding the phone call. We will address this with our team to prevent similar occurrences. We also understand your concern about the parking situation and will consider alternative arrangements for customer vehicles. We value your loyalty to the Holm Automotive brand and appreciate your positive comments about our Abilene location. We hope you'll give our Salina location another opportunity to provide you with the exceptional service you deserve. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that your truck service was a positive experience! Our team strives to provide exceptional care for every vehicle that comes into our shop. We're also glad we could assist with your air vent issue by exploring different repair options. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you had a great experience with our team and service! Our focus on Customer Care and providing efficient service is a top priority. We appreciate your kind words and recommendation. We hope to see you again soon! Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank your for the detailed feedback and visiting with our team regarding the situation. We under stand the difficulties of not having all your safety features and apologize we cannot remedy them without first correcting the damage on the vehicle. If you would like an estimate you can submit online from here: https://www.holmauto.com/body-shop or pick up the phone and give our body shop in Abilene a call at 785 263 4000. Thank you again for your patience and understanding. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your continued loyalty to Holm Buick GMC! We're glad to hear that you've always had positive experiences with our service department. Please don’t hesitate to reach out to our service department directly if you need further assistance. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate your kind words! We’re glad you had a positive experience with us. Our team strives for excellent service and communication, and we’re happy to hear we met your expectations. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the excellent review! We are so happy to hear your journey went on uninterrupted! We know the pride our techs like Tyler have in their work and he will be excited to see the impact he made with an enduring commitment to excellence. Stop in for cup of coffee on your next cross country trip! Safe travels - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the 5-star review! We're delighted to hear that the staff at Holm Buick GMC was friendly and the service was quick. At Holm Buick GMC, we pride ourselves on efficient service without compromising on quality. It's fantastic to know you found our waiting space hospitable and comfortable. We want your entire experience at Holm Buick GMC to be positive, and a comfortable waiting area is an important part of that. Thanks for your patronage! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Dear Valued Customer, Thank you for your feedback on your recent oil change experience at Holm Buick GMC. We appreciate you letting us know about the discrepancy between the online appointment scheduler and the actual cost of the service. We apologize for the confusion regarding the complimentary oil changes for your leased vehicle. We understand from your review that the online scheduler indicated "no charge," and you were surprised by the final cost. We are committed to accurate communication and transparency throughout the service process. Our core value of Customer Care includes ensuring clear information is available to our customers. We will investigate this discrepancy with the online appointment scheduler to ensure it accurately reflects complimentary service offerings. We appreciate your understanding and patience as we address this issue. In the meantime, please don't hesitate to contact our service department directly if you have any questions about included services for your leased vehicle in the future. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear about your positive experience at Holm Buick GMC and Lance Gentry went above and beyond to provide excellent customer service. Thank you for taking the time to share your feedback, and we're glad you'll be trusting us with your Yukon's service in the future! Since you live an hour away, their dedication to customer service is definitely worth mentioning! Sincerely, the Holm Automotive Team of Salina