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Holm Buick GMC - Service Center

Salina, KS

4.7
371 Reviews
Call Service Center (785) 823-6372

371 Reviews of Holm Buick GMC - Service Center

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March 02, 2023

Still getting used to new owner. Has not been bad experince. Sure wish Buick still made Lacrosse. More

by kent196823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Bettles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
Report | Print
Mar 08, 2023 -

Holm Buick GMC responded

Thank you for taking the time to leave us a review! We're glad to hear that your experience with the new owner has not been bad so far. We understand that change can take some getting used to, and we appreciate your patience as we continue to work hard to provide excellent service to our customers. We also understand your sentiment about the Buick Lacrosse, as it was a popular model among our customers. We're always happy to help you find a vehicle that fits your needs, so please don't hesitate to reach out to us if you need any assistance. Thanks again for your feedback! -the Holm Automotive team of Salina

February 28, 2023

Was told car would be done by 2:30 as I was leaving town at 4:00. I called at 3:00 and they said they hadn't even started on the car but they would get it in right away. I went and picked up the car around More

by DAVID_TATUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Holm Buick GMC responded

David, We sincerely apologize for the inconvenience caused during your recent service appointment. We understand that your time is valuable, and we regret falling short of our commitment to have your car ready by 2:30. We appreciate your patience and understanding when the timeline fell short. I am pleased that our team offered a smaller bill to compensate for the delay. Thank you for your continued trust and loyalty to us for your service needs. We look forward to providing you with excellent "on time" service in the future. Best regards, - the Holm Automotive Team of Salina

February 27, 2023

Great service dept; helpful and friendly! My vehicle was finished well ahead of schedule. We received a maintenance punch card which is very much appreciated. More

by LISAEVERHART65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Holm Buick GMC responded

It's great to hear that you had a positive experience with Derek and our service department! We pride ourselves on providing helpful and friendly service to all our customers. We understand that time is valuable, so we always strive to complete repairs and maintenance as efficiently as possible, and we're thrilled to hear that your vehicle was finished ahead of schedule. We're also pleased to hear that you appreciate the maintenance punch card. We believe in rewarding our loyal customers and providing them with value, and we hope that the punch card will help you keep your vehicle running smoothly for years to come. Thank you for your kind words and for choosing our service department for your vehicle maintenance needs. We look forward to serving you again in the future. -the Holm Automotive Team of Salina.

February 22, 2023

service dept. is great to work with, explained all the work to be done and how much the cost was going to be. will not go anywhere else to get service work or buy More

by jw.turner1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
Report | Print
Mar 07, 2023 -

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with Derek Duncan and Janis Smischny in our service department. We're thrilled to hear that they provided excellent service and were transparent about the work that needed to be done and the associated costs. We appreciate your loyalty to our dealership and look forward to continuing to provide top-notch service for all your vehicle needs. -the Holm Automotive Team of Salina.

February 01, 2023

Recently took my car in for service. The staff at Holm always make me feel welcome and do a great job of taking care of my needs to keep my vehicle on the road. More

by aharberts84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. -The Holm Buick GMC team

January 31, 2023

Chuck normally works at Abilene location. Was at this location the day I came in about a misunderstanding from previous service. Took care of and now all my service is up to code. Great gu More

by AW1210
Recommend Dealer
Yes
Employees Worked With
Chuck Loader (Abilene location)
Report | Print
Feb 03, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you again soon! -The Holm Buick GMC team

January 27, 2023

My sales person takes Great care of me. Even to the point of wishing me happy birthday On my birthday! More

by BILLCOTTER5251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Bettles
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
Report | Print
Jan 29, 2023 -

Holm Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Holm Buick GMC and we hope to see you again soon! -The Holm Buick GMC team

January 16, 2023

Always professional, courteous and helpful. I have a Buick I would trust to no one else. More

by LOOPYCHUCKLECHUNKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Bettles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
Report | Print
Jan 18, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! Please contact us with any future automotive needs! -The Holm Buick GMC team

January 09, 2023

Staff was friendly, knowledgeable and professional. Kept me informed of the progress on my vehicle. More

by jlsramsey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Luchsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Bettles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janis Smischny
Report | Print
Jan 12, 2023 -

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! Please contact us with any future automotive needs, we hope to see you again soon! -The Holm Buick GMC team

January 09, 2023

All of the Holm GMC employees were knowledgeable and very courteous. They made the process of purchasing a new vehicle very easy. Thanks! More

by gregalex2
Recommend Dealer
Yes
Employees Worked With
Jamie Disney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jed Smith, Mike Bettles
Report | Print
Jan 12, 2023 -

Holm Buick GMC responded

Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! Your satisfaction is important to us, so we want to sincerely thank you for choosing Holm Buick GMC and we hope to see you again soon! Don't forget to take advantage of your two years included maintenance! -The Holm Buick GMC team

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