Holm Buick GMC - Service Center

Holm Buick GMC responded

Our sincerest apologies for not communicating our commitment and concern on your transmission issue. Thanks for speaking with Mike and Lucas and patiently working with Mason on this issue. We appreciate you agreeing to take time to come in and work with our technicians to pin point the problem. Looking forward to your return and resolving the issue! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Bob, thank you for sharing your detailed and positive review of Holm Buick GMC! We're delighted to hear about your experience with our Service Department, especially Mason, Derrick, Trevor, and the technician who worked on your vehicle. It's wonderful to know that they provided exceptional service and kept you informed throughout the process. We understand that facing the cost of a new transmission can be challenging, but we're glad that our team made the experience as seamless and painless as possible for you. We appreciate your recognition of their efforts and will make sure to pass along your kind words to the entire team. We're grateful for your feedback and for choosing our dealership for your service needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and look forward to serving you again with the same level of exceptional service. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your positive review of Holm Buick GMC! We're thrilled to hear that you found our staff friendly, helpful, and informative. We strive to provide exceptional customer service, and it's great to know that we met your expectations. We're glad you enjoyed our clean waiting area. We believe that providing a comfortable and welcoming environment is important for our customers, and we're delighted that you found the seats comfortable and appreciated the amenities such as the TV and beverage options. We appreciate your feedback and hope to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Holm Buick GMC! We're delighted to hear that our employees were friendly and courteous during your visit. Providing excellent customer service is a top priority for us, and we're thrilled that you felt well taken care of. It's great to know that in addition to your oil change and tire rotation, you also received a complimentary full car inspection and report. We believe in going the extra mile to ensure the safety and well-being of our customers, and we're glad that this additional service was helpful to you. We'll make sure to pass along your kind words to Derek Duncan, who was particularly helpful. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Holm Buick GMC! We're thrilled to hear that you received great service from our friendly team. Mason, Trevor, and Derek are exceptional members of our staff, and we're delighted to know that they provided you with a positive experience. We understand the importance of keeping our customers mobile, especially when warranty work is being done on their vehicles. Providing a loaner vehicle is just one way we aim to minimize any inconvenience caused. We're glad that it was helpful to you while your 2021 Silverado received warranty powertrain work. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your amazing review of Holm Buick GMC! We're thrilled to hear that you've been consistently satisfied with our fast, friendly, and efficient service. Providing a streamlined experience that gets straight to the point is important to us, and we're glad that it aligns with your personal preferences. We appreciate your loyalty as a long-term customer, and we're glad to have consistently met your expectations over the years. Your trust in us is truly valued, and we will continue to work hard to provide you with excellent service in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you for many more years to come! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with Holm Buick GMC! We're delighted to hear that you found our team to be knowledgeable and provided you with good service. It's also great to know that you found our location convenient. At Holm Buick GMC, we strive to create a positive and satisfying experience for our customers, and we're glad that we met your expectations. We appreciate your kind words about our staff and their expertise. We're grateful for your support and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Holm Buick GMC! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with the Holm Buick GMC team! It's great to hear that you are very pleased with the service you received and that you found us to be a great place to buy a vehicle. Buying a vehicle can be a significant investment, so it's important to have a team that you can trust to guide you through the process and provide excellent customer service. It sounds like the Holm Automotive team delivered on both fronts. Thanks again for your review! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Kara, thank you for taking the time to leave a positive review! It's great to hear that the team at Holm Buick GMC was helpful, informative, and easy to work with. Customer service is crucial in building a positive relationship with customers, and it sounds like the team did an excellent job in that regard. Following up on the repairs made on your vehicle is also a great touch and shows that they care about the quality of their work and your satisfaction as a customer. Thank you again for your feedback! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking time share your experience with the online community Billy. Your vehicle had been driven nearly 17k miles without an oil change. This was confirmed by the factory oil filter still installed. Our GM Certified Master Technician was able to verify that your turbocharger was working as designed and that the issue was with the unchanged oil starting to sludge which was causing the turbocharger to malfunction. As discussed, you’re responsible for maintaining your vehicle, and your warranty only covers flaws in manufacturing, not repairs caused by a lack of service. Therefore, if you miss an oil change or don't change the oil in a timely fashion, GM can actually void your remaining warranty. We hope in time you’ll come to recognize Service Manager Lucas Luchsinger acted in your best interest to save your vehicle’s remaining warranty while exhibiting the customer first mindset Holm Automotive is famous for. We would also like consumers to note regularly scheduled maintenance is included for the first two years when purchasing any Holm vehicle new or used. Please take advantage of this offer by scheduling responsibly. – Sincerely the holm Automotive Team