Holm Buick GMC - Service Center

Holm Buick GMC responded

Gus, thank you for taking the time to share your positive feedback about your service visit at Holm Buick GMC. We're thrilled to hear that we have earned your trust as one of the most caring service providers in the area. At Holm Buick GMC, we prioritize listening to our customers and understanding their expectations. We believe in providing personalized service and doing our best to meet those expectations. Your satisfaction is important to us, and we're glad to know that our efforts have resonated with you. If there's anything else we can do to assist you or if you have any further automotive needs, please don't hesitate to reach out. We're here to help. Thank you for choosing Holm Buick GMC, and we appreciate the opportunity to serve you. We look forward to continuing to provide you with exceptional service in the future! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Holm Buick GMC! We're thrilled to hear that our team provided you with excellent customer service and went out of their way to ensure you had a great experience. Your kind words are greatly appreciated and will be shared with our team. If there's anything else we can assist you with or if you have any further automotive needs, please don't hesitate to reach out. We're here to help. Thank you for choosing Holm Buick GMC, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We apologize for the inconvenience and have asked our Service Manager to reach and and see how we can best remedy the situation. You candid feedback is important to us as it measures our success through your eyes which is truly what matters. Thank you for your time and safe travels. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking time to leave us this fantastic 5 star review. These type of remarks provide the wind in our sails as we work through the day and we cant thank you enough! We hope to be of service to you again in the future. Best wishes, Holm Buick GMC

Holm Buick GMC responded

Jennifer, thank you for taking the time to share your experience at Holm Buick GMC. We greatly appreciate your feedback and are delighted to hear about the positive service you received during your visit. We are thrilled that our service personnel were able to assist you in such a courteous, friendly, and kind manner. It's our priority to ensure that our customers feel valued and supported throughout their entire service journey, and we are glad that we met your expectations. Providing you with a ride back to your house and picking you up when your car was ready was our pleasure. We understand that convenience plays a significant role in customer satisfaction, and we are committed to going the extra mile to make your experience as seamless as possible. We look forward to serving you again in the future and providing you with the same level of attention and assistance. Thank you once again for choosing Holm Buick GMC. Should you have any further questions or need assistance, please don't hesitate to reach out. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the great review and insights during your service visit. We understand how being asked to have your plugs replaced twice would raise concern and we apologize. It was our error in the misreading of the mileage on your visit which led to the consultant prompting for additional services. We appreciate your patience and hope it won't discourage you from using our services in the future. We have used this as a coaching opportunity and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for the kind words and online review. We are ecstatic to be in Salina and can already feel the great support the community has to offer in return. We appreciate your business and look forward to serving your vehicle needs! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thanks for taking your GMC truck to our Salina location! We know how important your truck and your time is, so it's very gratifying to hear you received friendly service and high quality workmanship. Our GM Certified Technicians put allot into every day and they will appreciate you taking notice and giving such positive remarks in your review. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that our team members at Holm Buick GMC were friendly and provided excellent service. Creating a welcoming and pleasant environment for our customers is a priority for us, and we're glad that you felt comfortable with our team. Efficiency is also something we strive for, so we're delighted to know that your service was completed in a timely manner. We understand that your time is valuable, and we aim to provide prompt and efficient service without compromising quality. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your satisfaction, and we look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words and continued support of Holm Buick GMC! We're thrilled to hear that you appreciate the attention to detail and the great job we consistently provide for your GMC truck. We take great pride in our work and strive to deliver exceptional service to our valued customers. Attention to detail is a core aspect of our service philosophy, and we're glad to know that it has not gone unnoticed. We understand the importance of ensuring that every aspect of your truck's maintenance and care is handled meticulously. We truly appreciate your loyalty and trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your satisfaction and look forward to serving you and your GMC truck in the future with the same level of excellence. - Sincerely, the Holm Automotive Team of Salina