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Holm Buick GMC

Salina, KS

4.8
1,281 Reviews
Holm Automotive has been putting customers first for over 40 years! We believe that helping our clients meet the demands of their lives through their vehicles is our sole priority. That is why people come from all over Kansas and the Midwest to service & shop at Holm Buick GMC in Salina, Kansas. Our premium Buick & GMC dealership features a Certified GM Service & Parts department, as well as ...
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651 S. Ohio St.

Salina, KS

67401

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Showing 1,281 reviews

April 05, 2025

It's always great at Holm's in Salina Kansas. You guys are the best dealership around the state of Kansas. I really appreciate the service. More

by Emp
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Duncan
Apr 17, 2025 -

Holm Buick GMC responded

Thank you for your incredibly kind words! We're thrilled to hear that you consistently have a great experience at Holm Automotive in Salina, Kansas. We truly appreciate your recognition as the best dealership in the state. We're also delighted that Derek Duncan has contributed to your positive experience. Providing excellent service is our top priority, and we're honored that you appreciate our efforts. Your feedback reinforces our commitment to Customer Care and our goal to Excel in everything we do. Thank you for choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

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April 05, 2025

blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah More

by smcolborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Gentry
Apr 17, 2025 -

Holm Buick GMC responded

Thank you for your feedback. We understand that your experience resulted in a neutral rating across all service categories. We appreciate you taking the time to share your thoughts, and we're committed to understanding where we can improve. We value your business and would like to learn more about your experience to see how we can better meet your expectations. We encourage you to contact our service manager directly so we can address your concerns and work towards a more positive outcome. We are always striving to improve our Customer Care. Sincerely, the Holm Automotive Team of Salina

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April 03, 2025

Clean, organized, efficient. Nice personel who takes time to explain. Hopefully they're honest to customers. More

by janabyrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear that you found our facility clean, organized, and efficient, and that our personnel took the time to explain things to you. We strive to create a positive and transparent experience for our customers. We understand that honesty is crucial in building trust, and we are committed to upholding the highest ethical standards in our dealings. Ethan Hodges's ability to provide clear explanations, and our organized facility reflect our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

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April 02, 2025

Dealership was accommodating and Ethan was a gem! Great guy to work with! Thank you More

by Momto4
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Hodges
Apr 17, 2025 -

Holm Buick GMC responded

That's fantastic to hear! Thank you for your positive feedback. We're delighted that you found our dealership accommodating and that Ethan provided you with excellent service. We're especially pleased that you consider Ethan a "gem" and a great guy to work with. We understand the importance of having a helpful and personable service advisor, and we're glad Ethan made your experience a positive one. Ethan's dedication to providing excellent service reflects our core value of Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

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April 02, 2025

Always have excellent service I like the information received that was done to my car & if something is needed I have the option to have it fixed?? More

by 51243
Recommend Dealer
Yes
Employees Worked With
Ethan Hodges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Hodges
Apr 17, 2025 -

Holm Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you consistently receive excellent service and that you appreciate the information provided regarding your car's maintenance. We understand the importance of clear communication and providing you with options for any necessary repairs. We believe in empowering our customers to make informed decisions about their vehicles. Ethan Hodges's ability to provide you with clear information and options reflects our core value of Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

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April 01, 2025

It was a quick and easy buying experience. I gladly would purchase from here again. More

by redbreed189
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Schissler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Holm Buick GMC responded

That's wonderful to hear! Thank you for your positive feedback. We're thrilled that you had a quick and easy buying experience. We understand that purchasing a vehicle should be a smooth and efficient process, and we're delighted that we met your expectations. We're also glad that Nick Schissler and Isaiah Reed contributed to your positive experience. We appreciate your willingness to purchase from us again. Providing a quick and easy buying experience reflects our commitment to Customer Care and making the process as seamless as possible. Sincerely, the Holm Automotive Team of Salina

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March 29, 2025

Very prompt and thorough. Finished in a timely manner and we're polite, and friendly More

by JLSTRAUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear that you found our service prompt, thorough, and completed in a timely manner. We're also glad that our team was polite and friendly. It's wonderful that Derek Duncan provided you with such a positive experience. Providing efficient, high-quality service with a friendly approach reflects our commitment to Industriousness, Customer Care, and our goal to Excel in all we do. We appreciate you choosing Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina

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March 27, 2025

In for oil change, out within hour, very friendly service and did just what I asked for. More

by Dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear your oil change was completed quickly and efficiently, and that you received friendly service. We're also happy that we were able to fulfill your specific requests. Providing timely service and attending to our customers' needs is a reflection of our commitment to Industriousness and Customer Care. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

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March 26, 2025

Oil everywhere on the oil pan after service, also front end was not greased. Never will go into salina location again that is part of doing a service. I should know I'm a certified technician over 15 years More

by Clint_elliott29
Recommend Dealer
No
Employees Worked With
Ethan Hodges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Hodges
Mar 26, 2025 -

Clint_elliott29 responded

Oil everywhere on the oil pan after service, also front end was not greased. Never will go into salina location again that is part of doing a service. I should know I'm a certified technician over 15 years of experience. Would not recommend anyone going there. Family does lots of business with holms.

Mar 27, 2025 -

Holm Buick GMC responded

Dear Clint_elliott29, We sincerely apologize for the oversight during the recent service on your 2017 Tahoe. We understand your frustration, especially given your extensive experience as a certified technician. It is unacceptable that oil residue was left on the oil pan and that the front end was not properly greased. We deeply regret failing to meet the high standards we set for ourselves, particularly concerning "Industrious" and "Customer Care." Our service manager has provided us with detailed notes regarding your concerns and the steps taken to address them. We acknowledge our technician or and have taken immediate action to prevent future occurrences, including a review of our oil change checklist with the entire team. We are committed to "Professional Growth" and ensuring that every service is performed with meticulous attention to detail. We appreciate you bringing this matter to our attention. While we understand you've already addressed the cleanup and greasing yourself, we want to reiterate our apology and ensure that this does not reflect the typical quality of service at Holm Automotive Center. We value the business your family has given us, and we are disappointed that we did not meet your expectations. Sincerely the Holm Automotive Team of Salina.

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March 26, 2025

I have had nothing but problems with my Buick Enclave since the day I bought it less than 1 yr ago. Even though I bought it from Affordable Transportation Holm Buick Abilene is the one that said it was More

by jensendenise68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Hodges
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Holm Buick GMC responded

jensendenise68, We understand your frustration regarding the issues you've experienced with your vehicle. We sincerely apologize that the problems you encountered were not covered under the standard warranty, and we recognize that this has caused you significant inconvenience. We regret that the outcome was not entirely satisfactory for you. We value your feedback and will use it to improve our communication and ensure that our customers fully understand their warranty options. We are always striving for professional growth and to excel in our customer care. Sincerely the Holm Automotive Team of Salina.

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