Holm Buick GMC

Holm Buick GMC responded

This is wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that Lance was able to get you in right away and that he clearly explained the potential risks of waiting. We understand how important it is to address engine issues promptly, and we're glad he prioritized your safety. We're also delighted that Derek was able to locate your extended warranty and save you thousands of dollars. We understand the importance of having a loaner car, especially with a new job, and we're happy we could accommodate your needs. Lance and Derek's dedication to providing prompt, helpful, and thorough service reflects our commitment to Customer Care, Concern for Others, and building Trustworthy relationships. We're truly honored that we could ease your worries and provide you with such a positive experience. We appreciate you trusting us with your vehicle. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you consistently experience friendly, fast, and informative service from Derek Duncan and our team. We understand the importance of answering your questions thoroughly and getting you back on the road quickly. We appreciate you coming in. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear you received excellent service from our helpful staff and enjoyed our comfortable environment. We're also thrilled that you were in and out quickly. It's wonderful to know that Ethan Hodges contributed to your positive experience. Providing efficient, high-quality service in a comfortable environment reflects our commitment to Customer Care and our goal to Excel in all we do. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your continued loyalty and positive feedback! We're thrilled to hear that you've consistently received great service from us over the past four years. We truly appreciate your trust and are delighted that our staff has consistently provided professional and prompt service. We're also grateful for your referrals! Your continued patronage and word-of-mouth recommendations are invaluable to us. Ethan Hodges and our entire service team strive to provide excellent customer care, and your feedback reaffirms our commitment to our core values. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your excellent feedback! We're thrilled to hear you were impressed with the quality of service and attention provided during your oil change. We're especially glad that Ethan was transparent about the cost and time needed for the service. Clear communication and honesty are crucial to building trust with our customers. We appreciate your 100% recommendation to friends and family. Ethan's dedication to providing transparent and high-quality service reflects our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're glad to hear that even with an initial misunderstanding, our team handled the situation professionally and resolved it quickly. We understand that sometimes things can get confusing, and we appreciate your patience as we worked to get everything sorted out. It's gr eat to hear that Jesse Patrick and Mandi Sims were able to provide you with a smooth and positive experience after the initial mix-up. We strive to maintain a professional and helpful environment, and we're pleased that we were able to turn your experience into a positive one. Our ability to handle confusion professionally reflects our commitment to Customer Care and our dedication to providing a positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

That's wonderful to hear! Thank you for your enthusiastic feedback. We're thrilled you had such a positive experience and that you enjoyed your visit. We're especially glad you had the opportunity to visit with Tim. We strive to create a welcoming and friendly environment for all our customers, and it's fantastic to hear that our team made you feel at home. Jaron Bell and the whole team's dedication to providing a friendly atmosphere reflects our core value of Concern for Others. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that Ethan, Dylan, and the entire Holm team were easy to work with. We strive to create a smooth and efficient experience for our customers, and we're glad we met your expectations. We appreciate your recommendation for vehicle maintenance and hope to serve you again in the future. Their easy to work with attitude reflects our core value of Teamwork. Sincerely, the Holm Automotive Team of Salina