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Holm Automotive Center Inc - Service Center

Abilene, KS

4.8
3,671 Reviews

3,671 Reviews of Holm Automotive Center Inc - Service Center

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December 13, 2023

Once again I have to write a bad review. The 2 times I have allowed them to make it right with me. After multiple times now I don't have the patience anymore with this dealership. When you t More

by jcampuzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miranda Sare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Baier
Jan 09, 2024 -

Holm Automotive Center Inc responded

Greetings and thank you for sharing your experience regarding your service visit at Holm Automotive Center. We apologize for failing to meet your expectations on your most recent visit and assure you we take every customer service visit and review very seriously. Thank you for working with Service Manager Gary Hasselman to resolve the issue. Thank you for your patronage and patience. Sincerely the Holm Automotive Team of Abilene.

Jan 09, 2024 -

jcampuzano responded

Thank you Gary for making sure my concerns were heard about my car. Your team always acted professional and treated me with respect.

December 11, 2023

Always a great day at Holms! I missed the lovely Michelle Holt and also Chuck in service More

by ladyann23
Recommend Dealer
Yes
Employees Worked With
Josh Sare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sare
Dec 14, 2023 -

Holm Automotive Center Inc responded

Thank you for choosing Holm! We will certainly let Chuck Loader and Michelle Holt know you were in. Thanks for the great survey and return patronage. Sincerely, the Holm Automotive Team of Abilene.

December 09, 2023

Vehicle went in for service and a recall. It was returned with scuff marks on my interior, dent and scratches on driver door, paint chip with my 3M protective film damaged on the rear bumper, More

by corey.gill07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Hasselman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Holm Automotive Center Inc responded

Thank you for taking time to reflect on your visit to Holm Automotive Center. We value your business and understand your frustration after an exhaustive but failed effort was made to program your OnStar module. We are committed to making this right and will work diligently to resolve this issue as quickly and efficiently as possible with your cooperation. Thank you for speaking with Service Manager Gary Hasselman in regards to the issue as we also appreciate your time. Kindest regards - the Holm Automotive Team of Abilene

December 09, 2023

Always very courteous and friendly. Always keep you updated if anything comes up during routine maintenance before doing additional service. More

by Twilabran
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Avers
Dec 12, 2023 -

Holm Automotive Center Inc responded

Jamie will appreciate your great review and the staff thanks you for your return patronage~! Safe travels this holiday season! Sincerely, the Holm Automotive Team of Abilene.

December 09, 2023

Alan Baier was so very helpful and kind when my daughter and I broke down just outside of Abilene, KS on our way from Colorado to Indiana. The whole team was fantastic. They made a bad situation a whole lot More

by Alanna67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Baier
Dec 12, 2023 -

Holm Automotive Center Inc responded

Thanks for the awesome review! When your with us, you can expect to be treated like our own family. We understand how important your families safety is when dealing with vehicle issues and we strive to take the worries away! Alan, Miranda, and Jamie have devoted their careers to helping our customers meet the demands of their lives through their vehicles and it truly makes all the difference. Stop in anytime for some popcorn or a cup of coffee if your passing back through! Sincerely, the Holm Automotive Team of Abilene.

December 08, 2023

Overall good. My car was fixed satisfactorily. It's running good and no issues. But it costs too much! Lol! More

by darlkay52
Recommend Dealer
Yes
Employees Worked With
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sare
Dec 12, 2023 -

Holm Automotive Center Inc responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our dealership and enjoyed excellent customer service from Josh Sare. We appreciate you taking the time to share your feedback and especially your high recommendation. We strive to stay competitively priced in our industry, while still providing world class employees! Sincerely, the Holm Automotive Team of Abilene.

December 08, 2023

Great experience. Very friendly and accommodating Will continue to buy my cars there and will let my friends and family know about the great customer service More

by LINN.DEVINE
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Avers
Dec 12, 2023 -

Holm Automotive Center Inc responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our dealership and enjoyed excellent customer service from Jamie Avers. We appreciate you taking the time to share your feedback and especially your high recommendation. Sincerely, the Holm Automotive Team of Abilene.

December 08, 2023

Friendly, helpful, good at explaining the problem and the cost. They listen (Jamie) and ask questions. I believe they do the best work around. More

by Janmacy
Recommend Dealer
Yes
Employees Worked With
Alan Baier, Alan Baier
Dec 12, 2023 -

Holm Automotive Center Inc responded

We're so glad to hear that you had a positive experience with Jamie and our team. We are committed to providing excellent customer service and appreciate your feedback about Jamie's friendliness, helpfulness, and ability to explain problems and costs clearly. We are also proud of our team's dedication to listening carefully to our customers' needs and asking questions to ensure we fully understand the situation. We believe this commitment to communication is essential to providing the best possible service. Sincerely, the Holm Automotive Team of Abilene.

December 08, 2023

Best dealership, I've worked with, you guys could go train Marshall Motors (the worst service) what ever you guys are doing, Keep it up, THANKS TO BRANDON in sales. More

by WALTER.H.TOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Holm Automotive Center Inc responded

Brandon, Tim, and Josh will all appreciate your kind words of endorsement and the great 5 star review. We are so pleased to have you as a customer and we look forwards to serving all your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.

December 07, 2023

As always the service department personnel were friendly and efficient. I was greeted promptly and the car was serviced in a timely manner. More

by skrazak
Recommend Dealer
Yes
Employees Worked With
Josh Sare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sare
Dec 07, 2023 -

skrazak responded

Service was great!

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