Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

We truly appreciate your kind words! We’re so glad you consistently have a great experience with our service department. Providing friendly service in a clean environment is a high priority for us, reflecting our values of Customer Care and Industriousness. We also understand the importance of convenience and are happy our evening appointments are helpful for you. Thank you for choosing Holm Automotive Center. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're so glad to hear about your positive experience with Chuck Loader! We're proud to have him on our team. His dedication to providing timely, friendly, and professional service truly embodies our values of Customer Care, Professional Growth, and Industriousness. We believe in empowering our team members to excel, and it sounds like Chuck is doing just that. Thank you for recognizing his hard work. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, Kevin, for your feedback. We appreciate you highlighting our prompt greeting. We also apologize for the brief confusion caused by the electrical issue affecting our computer systems. We're glad Chuck Loader was able to quickly clarify the nature of your visit and ensure your routine maintenance proceeded smoothly. Our team is determined to provide consistent, quality service, even when faced with unexpected challenges. We appreciate your understanding and continued trust in Holm Automotive. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback about Holm Automotive Center! We're delighted to hear that you consistently have great service and that your vehicle is serviced efficiently. We also appreciate your kind words about our friendly and helpful employees. At Holm Automotive Center, we strive to provide exceptional customer service and ensure a positive experience for all our clients. We're pleased to know that our efforts have been recognized and appreciated by you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We appreciate you recognizing our efforts to provide quality service to the Abilene community. We are determined to serve our community, and your acknowledgment reinforces our commitment to our mission of building meaningful relationships and providing value to our clients. We appreciate your business. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your positive experience! We're pleased to hear the service was provided promptly and professionally and that our technician went the extra mile to reduce your wait time. This dedication reflects our core values of Industriousness, Customer Care, and Concern for Others. We strive to provide exemplary service in all areas of our business every minute of every day. We appreciate you recognizing our team’s commitment to serving our clients efficiently. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for the incredibly kind words! We're truly honored to hear you enjoy working with everyone at Holm Automotive and that you consider us one of the best parts of Abilene. Our team strives to be professional and friendly, reflecting our core values of Customer Care, Concern for Others, and Teamwork. We aim to create meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, and your feedback lets us know we are succeeding. We appreciate your support and are proud to be part of the Abilene community. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback. We appreciate you highlighting the positive interactions you've had with our front desk staff. We strive to provide friendly and efficient service at every point of contact, reflecting our core value of Customer Care. We also appreciate you bringing to our attention the inconsistency in the diagnostic assessment of your vehicle. We take this seriously, as accurate and efficient service is a cornerstone of our commitment to excellence. While we are pleased the issue was eventually identified, we understand your concern regarding the initial misdiagnosis. We are determined to never quit improving and being all that we are capable of being. We value your feedback as it helps us identify areas where we can improve our training and processes to ensure consistent and accurate service for all our customers, which reflects our core value of Professional Growth. We will address this internally to ensure our technicians have the necessary training and resources to provide the highest quality of service. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for the wonderful recommendation! We're thrilled to hear you consistently receive great, fast, and friendly service at Holm's in Abilene. We strive for excellence in all we do, reflecting our core value of Excel, and your feedback confirms we're achieving our goal. Our commitment to Customer Care means we prioritize providing a positive experience for every customer. We appreciate your loyalty and are grateful for your suggestion to others. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We appreciate you taking the time to share your positive experience! We're delighted to hear you find our team courteous and that we consistently meet your service needs. Our commitment to excellence means we strive to "fix things the first time," reflecting our core values of Excel and Industriousness. We want to be the standard by which all dealerships are measured, and your feedback tells us we’re on the right track. We value your continued business. Sincerely, the Holm Automotive Team of Abilene.