Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for taking the time to share your experience at Holm Automotive Center, even though your initial reason for visiting wasn't the most pleasant. We're glad Josh was able to determine the source of the warning lights and connect them to the bumper accident, saving you some potentially unnecessary worry. We understand that the service area being busy can lead to extended wait times, and we apologize for any inconvenience that caused. However, we appreciate your patience and the kind words about the helpfulness and kindness of our team. It's our core value of Customer Care in action, and we're glad they made your experience a positive one despite the circumstances. Josh's Industrious work ethic and commitment to Excelling in every interaction shine through in your feedback. He went above and beyond by not only diagnosing the issue but also sending the estimate directly to your insurance. This kind of Concern for Others and Teamwork is what sets our Abilene team apart. Thank you for choosing Holm Automotive Center for your automotive needs. We're here to help in any way we can, and we look forward to welcoming you back in the future, hopefully under less urgent circumstances! P.S. If you have any further thoughts or questions regarding your experience with Josh or our service, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to continuously improve. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Wow, five stars and a resounding recommendation – that's music to our ears! We're thrilled to hear you had such a positive experience at our Abilene location. Your feedback about the cleanliness and the friendliness of everyone you encountered perfectly reflects our core values of Customer Care and Professionalism. We strive to create a welcoming and comfortable environment for every customer, and it sounds like Josh Sare truly embodied that mission. Josh is known for his Industrious work ethic and dedication to Excelling in every interaction. His Concern for Others and focus on Teamwork shine through in his interactions with customers, and your kind words are a testament to his efforts. We're proud to have him on the Abilene team! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear about your fantastic experience with Alan Baier at Holm Automotive in Abilene! The combination of "awesome people," "friendly service," "quick and easy," and "getting you in on short notice" sounds like the perfect recipe for a stress-free automotive experience. At Holm Automotive, our "Customer Care" and "Professional Growth" core values guide everything we do. We strive to create a welcoming and efficient environment where our team, including Alan, can consistently deliver positive experiences for our customers. It's wonderful to hear that Alan's "friendly service" and ability to get you in "quick and easy" on short notice embody these values so perfectly. Thank you for choosing Holm Automotive and for highlighting Alan's outstanding service. We value your trust and appreciate your willingness to give us short notice! Please don't hesitate to visit us again, and remember, you can always ask for Alan by name if you want to experience his "awesomeness" firsthand. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Wow, your kind words about Rick Angel and the team truly warm our hearts! Hearing that your experience was "fast, efficient, and nice" perfectly reflects our core values of Excellence, Customer Care, and Professionalism. Rick's dedication to Concern for Others and Teamwork shines through in your feedback, and it's wonderful to know he helped you solve your problem effectively. The comment about your car coming out "good" and knowing they did "good work" speaks volumes about the Industrious efforts of our team. We take pride in delivering top-notch quality and workmanship, and your confidence in our services is incredibly valuable. And knowing you have a reliable backup vehicle thanks to our work brings us immense satisfaction – that's our ultimate goal! Thank you for choosing Holm Automotive Center and for trusting Rick and the team with your vehicle. We're grateful for your positive feedback and look forward to exceeding your expectations in the future. Please don't hesitate to come back for anything you need – we're always here to help! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Your review warms our hearts, and we're absolutely thrilled to hear about your consistently great service experiences at Holm Automotive in Abilene! Knowing that our staff makes you feel appreciated and you look forward to your visits truly fills us with pride and reaffirms our commitment to exceptional customer care. At Holm Automotive, our core value of "Customer Care" takes center stage. We believe in going beyond simply fixing cars; we prioritize building positive relationships with our customers, making them feel valued and supported throughout their service journey. It's fantastic to hear that Jamie Avers embodies this value so perfectly, consistently delivering great service and creating a welcoming environment where you feel at ease. The fact that you "look forward" to visiting Holm Automotive is the ultimate compliment! It speaks volumes about the trust and confidence you have in our team and the positive experiences you consistently receive. We strive to create a sense of community and familiarity, ensuring every visit feels like a friendly encounter with trusted advisors. Thank you so much for your kind words and for recognizing the outstanding service you receive from Jamie and the entire Holm Automotive team. We'll be sure to share your praise with Jamie directly, letting him know the impact he has on our customers. Please don't hesitate to visit us again, and know that you'll always be welcomed with a smile and exceptional service. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thanks for taking time to drive the extra mile to do business with us. We appreciate your business and your 5 star review. Unfortunately, your comment doesn't provide enough context for me to understand what transpired during your visit. If you have any concerns at all, please reach out to Miranda in the service department, she is fantastic at helping customers! Sincerely, the Holm Automotive Team of Abilene.

snsanderson responded

Miranda was very enthusiastic and had a great attitude. She served us by going out side to get our vehicle from the lot and driving into the service bay. As I said we arrived early but she had no problem being flexible with the schedule. Dealing with change and remaining pleasant and kind served her well. We will return to Holm Automotive center for our next oil change because of Miranda Sare. Thank you Miranda.

Holm Automotive Center Inc responded

Thank you for choosing us! We're always here to help with any future car needs, whether it's another service appointment, a question about your vehicle, or just a friendly chat. We value your continued trust and engagement. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Sincerely, the Holm Automotive Team of Abilene We're absolutely thrilled to hear about your positive experience with Miranda Sare at Holm Automotive in Abilene! It's fantastic to know that you found her to be both "professional" and "friendly", making your visit comfortable and efficient. At Holm Automotive, our core value of "Concern for Others" takes center stage. We believe in going beyond simply fixing cars; we prioritize our customers' safety and well-being. It's wonderful to hear that Miranda embodied this value by showing concern for your safety and checking your car so thoroughly. Her dedication to "Customer Care" shines through in her actions, ensuring that every customer leaves feeling secure and confident in their vehicle. Miranda's "professionalism" and "friendliness" are also key components of our "Holm Automotive experience." We strive to create a welcoming atmosphere where our customers feel respected and valued. We're proud that Miranda contributed to this environment, making your visit both informative and enjoyable. Thank you so much for choosing Holm Automotive and for highlighting Miranda's outstanding service. We'll be sure to share your kind words with her directly, letting her know the impact she has on our customers. Please don't hesitate to visit us again, and know that you can always ask for Miranda by name if you'd like to experience her professional and friendly service firsthand. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Your appreciation for the staff being "professional, knowledgeable, and courteous" speaks volumes about their high standards. We strive to build a team of Industrious and Trustworthy individuals who excel in their fields and treat everyone with respect, and it's wonderful to hear that we succeed in doing so.

Holm Automotive Center Inc responded

Your praise for Chuck being "great and knowledgeable" warms our hearts! We're thrilled to have such dedicated and talented individuals on our team, and Chuck perfectly embodies our value of providing exceptional customer service. His knowledge and professionalism are truly valuable assets. Sincerely, the Holm Automotive Team of Salina