Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

This review sounds fantastic, and it perfectly reflects our core values at Holm Automotive Center in Abilene! We're thrilled to hear that Alan and the team continue to exceed your expectations. Your comment about being greeted and addressed by name resonates deeply with our commitment to Customer Care. It's important to us that you feel comfortable and valued, just like a friend, every time you visit. The phrase "worry-free service" truly shines a light on our mission to build Trust and Fairness in every interaction. We strive to take the stress out of car care, and it's wonderful to hear that Alan and the team successfully achieved that for you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear about your positive experience at Holm Automotive in Abilene! Your appreciation for our "quick and informative" service and "friendly staff" truly warms our hearts. It's fantastic to know that Alan Baier specifically stood out during your visit. His "helpfulness" and "niceness" perfectly embody our core values of "Customer Care" and "Professional Growth." We strive to create a welcoming and efficient environment where our team, including Alan, consistently delivers positive experiences for our customers. Your mention of the service being "quick" highlights our commitment to efficiency without compromising quality. We understand that your time is valuable, and we're proud that Alan and our team were able to get you in and out quickly while still providing the information you needed. Thank you so much for choosing Holm Automotive and for sharing your kind words about Alan and our staff. We'll be sure to share your praise with him directly, letting him know the impact he has on our customers. Please don't hesitate to visit us again, and remember, you can always ask for Alan by name if you'd like to experience his helpfulness and friendliness firsthand. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

On behalf of the entire Abilene team, we want to express our sincere gratitude for your kind words about Alan! Your recommendation means the world to us, and it reflects perfectly on Alan's unwavering commitment to our core value of Customer Care. His Determination to serve you with politeness and exceed your expectations embodies the Trust and Quality we strive for in every interaction. Alan is truly an asset to the Abilene team, and we're thrilled he made such a positive impression on you. We're confident you'll continue to have exceptional experiences at Holm Automotive Center thanks to his Industrious work ethic and dedication to Excellence. If you ever have any needs or questions, please don't hesitate to ask Alan or any member of our team. We're always happy to help, and we look forward to welcoming you back soon! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We understand your disappointment that your tires weren't rotated during your recent oil change. We take all customer feedback seriously and appreciate you bringing this to our attention. Please stop in and allow us to remedy this if you have not already. We pride ourselves on providing top-notch service and value your feedback as an opportunity to improve. Sincerely, the Holm Automotive Team of Abilene!

Holm Automotive Center Inc responded

Thank you for sharing your positive feedback about Jamie's customer service! We're thrilled to hear you had a good experience. We appreciate your suggestion about the survey format. We're constantly seeking ways to improve our customer experience, and feedback like yours helps us do that. We'll definitely take your preference for multiple-choice options into consideration as we review our survey format options. In the meantime, if there's anything specific about Jamie's service that stood out to you, please don't hesitate to share. We love recognizing individual contributions and always strive to learn and improve. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

A quick, easy, and enjoyable experience with a knowledgeable and professional touch – that's exactly what we strive for at Holm Automotive Center in Abilene! We're thrilled to hear that Alan embodied our core values to make your visit so seamless. His Professionalism shone through, putting you at ease throughout the process. And his Knowledge ensured you received the best possible guidance and service. Your "in and out quickly" comment speaks volumes about the Industrious efforts of Alan and the entire team. We're committed to Excellence in every touchpoint, and this efficiency is a testament to that. Your positive feedback fuels our Determination to keep exceeding expectations and providing the most enjoyable car buying or service experience in Abilene. Thank you for choosing Holm Automotive Center, and we look forward to welcoming you back soon! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

On behalf of the entire Abilene team, we're so grateful for your kind words about Rick Angel! Your feedback reflects perfectly on his commitment to our core value of Customer Care. His professionalism, informative communication, and kindness ensured your car received timely and excellent service. The sparkling clean car was the icing on the cake, showcasing our team's dedication to detail and providing exceptional value. Rick's dedication to exceeding expectations exemplifies our mission to build meaningful relationships based on Trust and Fairness. We're proud to have him on the Abilene team, and we appreciate you choosing Holm Automotive Center. We look forward to welcoming you back soon! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Alan is definitely going the extra mile for our customers! We're so happy to hear he made the entire process seamless and convenient for you, even going as far as picking up and dropping off your truck. This incredible effort truly embodies our core values of Determination and Customer Care. His willingness to Excel in every aspect of service showcases the Trust and Value we strive to offer everyone who walks through our doors. Going above and beyond like this is what sets Alan apart – it's an extension of his natural Concern for Others and dedication to Teamwork. We're proud to have him on the Abilene team! Your positive feedback motivates us to keep exceeding expectations and ensuring a smooth experience for every customer. Thank you for choosing Holm Automotive Center, and we hope to see you again soon! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Your kind words about Alan and Holm Automotive truly warm our hearts! Hearing that you've been entrusting us with your vehicle purchases and service work for a long time speaks volumes about the Trust and Fairness we strive to build with every interaction. Your mention of Alan's helpfulness and the care he takes of you and your vehicles exemplifies our commitment to Customer Care and Concern for Others. We're incredibly grateful for your loyalty and positive feedback. It's our Determination to consistently Excel that drives us to exceed expectations and build lifelong relationships with our customers, like yours. You're truly part of the Holm Automotive family, and we appreciate your continued trust in Alan and the entire team. Thank you for choosing Holm Automotive Center. We look forward to welcoming you back again soon, whether for another purchase, service visit, or simply a friendly chat – our doors are always open! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Your kind words about Holm Automotive truly warm our hearts! Hearing that you find us "courteous, reliable, and excellent" resonates deeply with our commitment to Customer Care, Trust, and Excel in every interaction. We strive to build a sense of comfort and confidence with each service visit, and it's fantastic to know that we achieved that for you. Our team takes immense pride in their Industrious work ethic and dedication to Concern for Others. They believe in exceeding expectations and ensuring every customer feels valued, and your praise for their efforts is incredibly rewarding. Thank you for choosing Holm Automotive Center and for sharing your positive feedback. We're grateful for your trust and look forward to welcoming you back for all your future service needs. Remember, our doors are always open for anything you need – a friendly chat, a routine maintenance check, or anything in between. Sincerely, the Holm Automotive Team of Abilene.