Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for sharing your feedback. We understand your frustration with the two-day timeframe for your routine maintenance and repair tasks, and that communication could have been improved. We take customer satisfaction seriously and appreciate you bringing these issues to our attention. We hope you will continue to allow us to serve your vehicle needs. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Hearing you wouldn't go anywhere else for your car care needs is the highest compliment! We dedicate ourselves to providing exceptional service through every interaction, and it's fantastic to know we've built such a strong relationship with you. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Your feedback is valuable and helps us continually strive to offer the best possible experience for our customers. We appreciate you bringing this to our attention, and we want to assure you that we're committed to addressing your concerns and ensuring everyone enjoys a positive experience at Holm Automotive Center. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your kind words! Knowing that you always find our team "helpful and nice" truly warms our hearts. It's a core value for us to be Trustworthy and ensure every customer feels cared for, and it's wonderful to hear that we succeed in doing so. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

This experience shows that Holm Auto prioritizes your needs and goes above and beyond for their customers. With their dedication to flexible scheduling, proactive communication, and caring staff like Josh, you can always count on them for your future car needs. We welcome you back anytime! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Your appreciation for being "kept in the loop" underscores our dedication to Trustworthiness and open communication. We believe in building trust with our customers, and keeping them informed is an essential part of that. See you next time! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are thrilled to hear that you have consistently had positive experiences at our Abilene location, and we appreciate you recognizing the considerate and excellent service provided by Alan Baier. We strive to build long-lasting relationships with our customers based on trust and quality service, and your feedback is encouraging. Thank you for choosing Holm Automotive and for recommending us to others! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're absolutely thrilled to hear about your positive experience at Holm Automotive in Abilene! It's truly heartwarming to know that Alan made such a lasting impression on you with his politeness, helpfulness, and attentiveness. At Holm Automotive, our core values of "Determination & Excel" pushes us to strive for exceptional service in every interaction. Alan embodying this perfectly by taking good care of everything you needed, proactively asking if there was anything else he could do, and recognizing your need for additional support. We're proud to have team members like Alan who go the extra mile to ensure our customers feel comfortable and cared for, even when navigating unfamiliar territory. Your kind words of appreciation for Alan's kindness and dedication mean the world to us. We'll be sure to share your glowing feedback with him directly, letting him know the positive impact he has on our customers. Thank you again for choosing Holm Automotive. We value your trust and look forward to welcoming you back for all your future car care needs. Please don't hesitate to ask for Alan by name if you'd like him to assist you again! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Your review truly touched our hearts at Holm Automotive in Abilene! Knowing that you felt treated with the "upmost respect" and even like "royalty" fills us with immense pride and reaffirms our commitment to exceptional customer service. At Holm Automotive, one of our core values is "Trustworthiness". We believe in building genuine relationships with our customers, founded on respect and a genuine desire to serve their needs. Hearing that you felt treated like royalty tells us that Alan went above and beyond in making you feel valued and comfortable, truly embodying this principle. Whether it was his attentiveness, professionalism, or simply his friendly demeanor, we're thrilled that Alan created such a positive impression on you. It's our team's dedication to "Customer Care" and "Determination to Excel" that inspires them to treat every customer with the utmost respect, regardless of their needs or situation. Your review serves as a powerful reminder of the impact we can have when we prioritize genuine care and respect in our interactions. We'll be sure to share your kind words with Alan directly, letting him know the positive impact he has on our customers. Thank you again for choosing Holm Automotive and for sharing your amazing experience. We strive to make every visit feel like a royal treatment, and it's feedback like yours that fuels our mission. Please don't hesitate to visit us again, and know that you'll always be treated with the same respect and dedication you experienced with Alan. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're absolutely delighted to hear your glowing review of Holm Automotive in Abilene and your positive experience with Rick Angel! Knowing you'd "definitely recommend" us and look to us for your "next vehicle" truly fills us with pride and reaffirms our mission to "Excel" in every aspect of customer service. At Holm Automotive, our core values of "Determination" and "Excel" drive us to not only meet but exceed expectations. Rick clearly embodies these values, determined to provide exceptional service and excel in every interaction. We're proud that his professionalism, attentiveness, and dedication to "Customer Care" left such a lasting impression. Thank you again for choosing Holm Automotive and for your kind words about Rick. We'll be sure to share your praise with him directly, recognizing his outstanding contribution to our team. Please don't hesitate to visit us again, and know that Rick will always be happy to assist you with any future car needs. Sincerely, The Holm Automotive Team of Abilene