Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thanks for the awesome review on your most recent service visit. Coming up with enough words to fill the review sites criteria can be challenging so we are incredibly pleased to see highly recommended twice! Thanks again for the business and excellent review, hope to see you again very soon! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We at Holm Automotive Center in Abilene are absolutely thrilled to hear about your fantastic experience with Miranda and the entire team! Your kind words about our prompt and efficient service, combined with the friendly and helpful atmosphere, mean the world to us. Our core value of Customer Care truly shines through in your review. We strive to treat every customer like family, building relationships based on Trust, Fairness, Value, and Quality. It's heartwarming to know that Miranda and the team embodied these values and exceeded your expectations. As a Principle Centered Business, we're dedicated to Exceling in every aspect of our service. Your feedback tells us we're on the right track, and it fuels our Determination to keep improving and setting the standard for the automotive industry. Thank you again for sharing your experience. We're incredibly grateful for your continued trust and support. Please don't hesitate to reach out to Miranda or any member of the Abilene team if you have any questions or needs in the future. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience at Holm Automotive Center in Abilene! We're thrilled to hear that you felt our team genuinely cares and strives to assist you to the best of their ability. Your feedback aligns perfectly with our core value of Customer Care, which emphasizes serving our clients with serious dedication and providing exemplary service in every aspect of our business. Thank you once again for choosing Holm Automotive Center. We appreciate your trust and look forward to serving you again soon! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Greetings KSS, First, we as company are incredibly sorry and embarrassed to have failed at a customer experience on so many levels. I understand your frustration, and I appreciate you mentioning your concerns so we may address them. It's crucial for Holm Automotive to address every customer's experience, positive and negative, to continuously improve. Our owner Tim Holm personally asked me to reach out and extend his mobile number so that he can understand more about what transpired and make sure we do not let it happen again. We truly value your time and hope you will contact us at your convenience. Thank you - Jamie Hughes, Internet Manager - Holm Automotive Group

Holm Automotive Center Inc responded

Thank you for the 5 star review of your recent visit, Be sure to let Alan know if there is anything additional we can do to make your routine visits more enjoyable! Safe travels - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

It's fantastic to hear your oil change at Holm Automotive was both friendly and on-time! We value customer care and efficiency, and it's rewarding to know you enjoyed our clean lounge area and relaxing atmosphere. Or GM Technicians, Service Staff and Custodial Engineer are all very important in accomplishing our mission and make it seem effortless. We'll be sure to pas your kind remarks on to them. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We understand that you're incredibly frustrated with the extended repair time for your vehicle at the Holm Automotive Center in Abilene, and the lack of a loaner car during that period. On behalf of the entire Holm team, I sincerely apologize for the inconvenience and frustration this caused you. At Holm Automotive Center, our core value of "Customer Care" means taking responsibility to serve our clients seriously and provide exemplary service in all areas of our business, every minute of every day. Unfortunately, in this instance, we fell short of that commitment by not properly preparing you for the possibility of a longer repair timeframe and offering alternative solutions when a loaner wasn't available. We're actively exploring options to expand our loaner program and find alternative solutions for situations like yours, so this doesn't happen again. We're also committed to "Excel" in every aspect of our business, and that includes transparency and communication. We should have proactively informed you about the potential for a longer repair timeline and worked with you to find alternative transportation options. We deeply regret the communication breakdown and understand how challenging it was to be without a vehicle for such an extended period. We're determined to learn from this experience and improve our processes to ensure every customer receives the exceptional service they deserve. We value your feedback and appreciate you bringing this issue to our attention. We're confident that with open communication and a focus on your needs, we can rebuild your trust and ensure your future experiences with Holm Automotive Center are positive ones. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're thrilled to hear about your positive experience! Our team takes pride in being courteous, professional, and customer-oriented, and it's gratifying to know they exceeded your expectations with the vehicle repair. We will certainly pass this review along to Josh and the GM Certified Technicians that make it all possible! Looking forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are incredibly sorry to hear that your car's interior was left dirty after your recent service at Holm Automotive Center in Abilene. We completely understand your frustration, as our core value of "Customer Care" means ensuring impeccable service in every aspect, including returning your vehicle in a clean and presentable condition. In this instance, we fell short of that commitment, and we sincerely apologize for the inconvenience it caused. We take your feedback very seriously and will investigate this matter thoroughly to prevent similar situations in the future. Our Abilene Service Manager, Gary Hasselman, is eager to personally address your concerns and discuss potential solutions. He's available at 785-263-4000 or email ghasselman@holmauto.com if you'd like to connect directly. Your patronage and patience is appreciated. Sincerely, the Holm Automotive Team of Abilene.

kmallory110 responded

They have agreed to make up for how our car was brought back. We really appreciate this. Thank you

Holm Automotive Center Inc responded

A heartfelt "Thank you!" from the Holm Automotive Team in Abilene for your stellar review of Alan Baier! We're absolutely delighted to hear that you found our team, led by Alan, to be both people-friendly and efficient. Knowing that we provided a great place to do business warms our hearts and reinforces our commitment to Customer Care as a core value. Determination and Excel are at the heart of everything we do. Alan exemplifies these values daily, ensuring quoted work is completed promptly and to the highest standards. We strive to treat everyone like family, and your kind words about our friendliness confirm that Alan and the team are living up to this mission. Your positive feedback fuels our Concern for Others and motivates us to go the extra mile for each customer. We're proud to be your chosen auto service provider and deeply appreciate your trust. Please don't hesitate to reach out to Alan or any member of the Abilene team if you have any questions or need further assistance in the future. Once again, thank you for sharing your experience. We're all smiles knowing you had a great time at Holm Automotive! Sincerely, the Holm Automotive Team of Abilene