Holm Automotive Center Inc

Holm Automotive Center Inc responded

Thank you for your excellent feedback! We're delighted to hear that you found Chuck to be very professional, courteous, and a great asset to our team. We agree wholeheartedly! We're also glad that the service work was completed in a timely manner and that you appreciated the use of a loaner vehicle. Providing a seamless and convenient service experience is important to us. Chuck Loader's professionalism and our commitment to efficient service and customer convenience reflect our dedication to Customer Care and Industriousness. We appreciate your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback, Lynette! We are so happy to hear that you found our team to be wonderful and that you love Holm Automotive! We truly appreciate your intention to come back over and over. Frank Duran and Cedric Salas, along with our entire team, are dedicated to providing a positive and enjoyable car-buying experience. Your loyalty means the world to us, and we look forward to welcoming you back in the future! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your feedback. We sincerely apologize that your sales experience didn't meet our usual standards. We understand your disappointment with not receiving your car with a full tank of gas as promised, the delay in delivery until Friday, and not receiving the gas gift card. Thanks for allowing us to review these specific issues with the Abilene team to understand what happened and ensure these oversights are addressed promptly. We look forward to serving up your complimentary maintenance with a much higher standard and thank you again for your patience. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your experience! We sincerely apologize for the initial issue with your service ticket. We are, however, very grateful that Chuck Loader was able to identify and correct the mistakes for you. We're delighted to hear that you found the work excellent and Chuck's service amazing! His dedication to resolving the issue and providing outstanding service truly reflects our commitment to Customer Care and our Industrious approach to ensuring your satisfaction. We appreciate you bringing this to our attention and are glad Chuck could turn your experience into a positive one. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent feedback and your high recommendation! We're delighted to hear that you found our team very professional, punctual, and that we always kept you informed. We believe that clear communication and efficient service are essential. Jamie Avers, Chuck Loader, Haley Swanson, and Zoe Needham, along with our entire service team, are dedicated to providing a seamless and informative experience. Your willingness to recommend us means a lot! It reflects our commitment to Customer Care, Industriousness, and clear Communication. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback, Taylor! We're so glad to hear that you found our team friendly and that we made the process easy for you. We strive to be accommodating and are delighted that we could help you find exactly what you wanted. Josh Sare's friendly and helpful service reflects our commitment to Customer Care and ensuring a smooth and positive experience. We appreciate your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're glad to hear that our team was very helpful and informative in explaining the problem with your car and that they did a great job fixing it. Clear communication and effective repairs are our top priorities. Josh Sare's helpfulness and the quality of the work done reflect our commitment to Customer Care and our dedication to Excel in our service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our sincerest apologies for the miscommunication regarding the discontinued part and the issues we had with our supplier. We are grateful for your patience and thank you for working with the team and allowing us the opportunity to resolve the issues. We hope the finished truck will be a testament to our commitment to provide top quality work and we are grateful for the opportunity to serve your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Wow, thank you for the incredible 100/10 feedback! We are absolutely thrilled to hear about your exceptional experience. We're so glad you found our team very accommodating and that you received excellent customer service. It's fantastic to know you think our mechanics are the nicest around and that you appreciated our upfront and honest approach to pricing. We're also happy we could assist you in getting to know the town during your extra day here and that mailing your forgotten item was a helpful gesture. Going the extra mile for our customers is always our aim. Your kind words truly mean a lot and reflect our commitment to Customer Care, Trustworthy service, and our Concern for Others. We appreciate you choosing Holm Automotive! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're glad to hear that you consistently feel our team is friendly and that you've had a good experience working with our dealership. Lora Simmons, and our entire team, strive to create a welcoming and positive environment for all our customers. Your continued satisfaction reflects our commitment to Customer Care and building positive relationships. Sincerely, the Holm Automotive Team of Abilene.