Hollywood Kia - Service Center

I am disappointed with the quality of service demonstrated. I took the car because I got a safety recall letter from Kia. I had been driving for a while with the check engine lite on and the code demonstrated. I took the car because I got a safety recall letter from Kia. I had been driving for a while with the check engine lite on and the code I got was a p402 that is related to the catalytic converter. I went to the shop with a check engine light on. I left the shop after 4 hours waiting with no light on, I was really happy. I get home and the check engine light WAS ON AGAIN!!!! I went to AutoZone to check what was the code and it was a different one related to a faulty gasket. They did not bothered checking what codes were causing the check engine light, they just cleared it and that's it. I went back to the dealer and Junior, my service rep told me that the work done was not going to clear the check engine light. That if not what the safety recall letter said, he did not even bother reading it. They are like robots there. More

La atencion fue exelente es pero en u. Fururo que sigan asi muchas gracias por todo Fururo que sigan asi muchas gracias por todo More

The service I received was excellent and the staff is always polite and professional. I have nothing but good things to say. always polite and professional. I have nothing but good things to say. More

Great cs and comfortable ambience in the waiting room even do the wait is a bit long even do the wait is a bit long More

I waited for 6 hours and finally they delivered the car to me the next day. to me the next day. More

He was professional and answered my questions. He was knowledgeable and helpful. He explained what I could expect He was knowledgeable and helpful. He explained what I could expect More

I had to wait over 45 minutes to get a Lyft back to the dealer and at the end I took a taxi cause no one was answering the phone dealer and at the end I took a taxi cause no one was answering the phone More

For the brand new car with less than 10k miles in two years which has paid maintenance coverage, but still have to pay for the filters and labor. I didn’t have this issue with my brand new Mazda at Mazda years which has paid maintenance coverage, but still have to pay for the filters and labor. I didn’t have this issue with my brand new Mazda at Mazda dealership until the end of my maintenance coverage. I’m sorry but it doesn’t feel right. More

Service is not the same and so unorganized, front desk receptionist lacks skills to greet. receptionist lacks skills to greet. More

Yitzhakc was fantastic. I had a recall and he had me in a rental super fast! Great customer service! I had a recall and he had me in a rental super fast! Great customer service! More