Hollywood Kia - Service Center

Definitely, I did not have the customer service I expected from Kia. After taking the time to bring my car twice to the dealer my auto recall is not fixed and each time I got a call from Christopher expected from Kia. After taking the time to bring my car twice to the dealer my auto recall is not fixed and each time I got a call from Christopher he was trying to sell me services without resolving the recall I keep getting emails and mail about. Chris never communicated with me about what was done and was nowhere to be found when I went to pick up my car. More

Hollywood Kia is my dealer since my first car. Every car has been with us more than 17 years. My last acquisition was acquired with the help of a true professional, Mr. Alexis Acosta. He guided me Every car has been with us more than 17 years. My last acquisition was acquired with the help of a true professional, Mr. Alexis Acosta. He guided me in getting the best and accommodate my budget to make possible to have my 2024 Kia Forte, my third Kia car from Hollywood Kia. More

I recently visited Hollywood Kia's service department for a routine maintenance check, and I was thoroughly impressed with the level of service I received. The staff was friendly, professional, and attentive a routine maintenance check, and I was thoroughly impressed with the level of service I received. The staff was friendly, professional, and attentive to my needs. More

Ripped me off! ! Told me car had new tires on it are 4-5 yrs old. Told went thru 165 pt .Inspection. Was supposed to be certified!Safety features on car aren’t worki ! Told me car had new tires on it are 4-5 yrs old. Told went thru 165 pt .Inspection. Was supposed to be certified!Safety features on car aren’t working! Biggest lying rip off dealer ever. And surprising because is a Kia dealer. Kia s are great but this dealership is laying cheating sack of xxxx!!!! More

Very good service and attention to the customers at all times. Christopher was very detailed in what my car needed and gave me better options as well. Totally recommend him. times. Christopher was very detailed in what my car needed and gave me better options as well. Totally recommend him. More

Service Center was on time and communicative. Tevan was able to answer my questions and. Tevan was able to answer my questions and. More

Dealership does not respond to the calls. I called 5 times to inquire for a part and nobody returned my call. I called 5 times to inquire for a part and nobody returned my call. More

Great service! Always great, answered all my questions and was available. Will take my car again Always great, answered all my questions and was available. Will take my car again More

Unorganized and forget what you’re actually there for . I went on Saturday for a recall tire rotation and oil change and they forgot what I was there for and only completed the oil change I was also waitin I went on Saturday for a recall tire rotation and oil change and they forgot what I was there for and only completed the oil change I was also waiting for a long time More

To many customer service reps in booths, waiting, doing too much talking to each other and on their phones - maybe should hire more technicians that do the labor on the cars than service people. Found out too much talking to each other and on their phones - maybe should hire more technicians that do the labor on the cars than service people. Found out after my service for Kia recall that there were 2 recalls - they only did 1 recall that I waited 2 hours for and now I have to bring it in again for another recall which they don't have the part for??? Sales are not listening to customers regarding monthly cost limits for new car and how they can make it work for the customer so they can buy new car! More