Hollywood Kia - Service Center

They had great customer service the wait wasn’t long at all I will be back all I will be back More

Useless. Bad follow up. Arrogant attitude. Dealship is the worst to deal with. No follow up, no replies. Bad follow up. Arrogant attitude. Dealship is the worst to deal with. No follow up, no replies. More

They sent me an email saying they service my car but they didn't I never went to the dealer today or the other day when they sent the other email they are lying didn't I never went to the dealer today or the other day when they sent the other email they are lying More

I have left very unhappy and unsatisfied both times I have taken my car to be serviced here. This most recent time was to have window trim parts that were special delivered for my car be placed on, which have taken my car to be serviced here. This most recent time was to have window trim parts that were special delivered for my car be placed on, which I was very much looking forward to since they had been off for many months. The two rear windows trim pieces were put on correctly. The two front trim pieces were put on sloppily, leaving large gaps in between the windows and the new trim pieces. I expressed my concern to Junior at pick up, who dismissed my concern, stating "they should be fine, don't worry about it, call me if the trim pieces fall off again...." This response is unnaceptable, not client-centered and did not address my concern. I couldn't believe that these difficult to obtain trim pieces had finally been ordered however were put on incorrectly by the mechanic with my concern being dismissed by the sales representative upon pick up. The front trim pieces have once again become very loose with holes in the window exposed, just as I was worried about. This is for my 2024 Telluride, which has truly soured my experience of having a brand new Kia. More

The staff here is very lazy. Approach them with questions that act like you’re bothering them. In huddles talking and laughing Approach them with questions that act like you’re bothering them. In huddles talking and laughing More

The service was done efficiently. The brought me home in an Uber and picked me up again when the job was done. The brought me home in an Uber and picked me up again when the job was done. More

Stephen who helped us was courteous and professional. service was quick and efficient and they even washed the car for us. service was quick and efficient and they even washed the car for us. More

The worst service department in existence. Everything covered means oil and filter. That's comical for a 2024. Car less than a year old and they want $460 for filters and wiper blades. They ev Everything covered means oil and filter. That's comical for a 2024. Car less than a year old and they want $460 for filters and wiper blades. They even wanted to charge me for the windshield washer fluid. More

Check in process went well but waiting on the diagnostic report took longer than anticipated especially with an appointment. Will not be returning to this location for any type of service. report took longer than anticipated especially with an appointment. Will not be returning to this location for any type of service. More

Great customer service and was attended to right away. The provider had given me an accurate finish on my vehicle, and set me up with a rental. Kind, friendly and professional. This is the kind of service The provider had given me an accurate finish on my vehicle, and set me up with a rental. Kind, friendly and professional. This is the kind of service I expect. Thank you More