Hollywood Kia - Service Center

I went to bring my car on Monday to replace a daylight at 10:30 AM. Chris Watson said he would text me an estimate. Four hours went by, no estimate. I go back to service and say is my car done at 2:30 PM. He 10:30 AM. Chris Watson said he would text me an estimate. Four hours went by, no estimate. I go back to service and say is my car done at 2:30 PM. He says the lightbulb was changed at no charge. I thought that was strange. But he said have a seat they’re washing your car. I get up every half hour to ask if my car is ready. Finally at 4 PM, he says they lost my key. I said I have my second key on me in my purse! I missed several hours of work. Then I called to inquire about my key and if they can offer any form of compensation for my missing work and hassle. She says you’re getting a free key. I said I’m not getting a free key if you lost my key. She said Chris Watson would call me Thursday to let me know when it’s ready. It’s now friday and he hasn’t called. I called him and he said he will call me when it’s ready. Then when I told the receptionist that had I known my key was lost, I could have let them know I have the second key on me. She said well when we lose a customers key we dont tell them right away! It’s really unbelievable the level of ineptitude at this service department. *** update *** They made a new key four days later. More

While changing my oil they stretch the front of my car with whatever they use. with whatever they use. More

All good with the service, everyone was very friendly and supportive. It feels really good supportive. It feels really good More

After bought this car only 2 months two times problems spend $700.00 I’m tired of this spend $700.00 I’m tired of this More

I had a flat tire and went to you the first thing was that I needed an appt and I explained it was an emergency but still the girl told the only thing is to leave the car till 6 pm. As I was leaving Mich that I needed an appt and I explained it was an emergency but still the girl told the only thing is to leave the car till 6 pm. As I was leaving MichaelTroedel came to see the car and took care of me and less than an hour I was out of there You need more people like him that helps with the problem Bravo for him when I take my car I’ll sign up with him By the way I have been doing business with you for over 15 years More

The service is good. The online scheduling is flawed, unreliable and frustrating. I have been told that I did not have an appointment on two diffrent occasions that I bel The online scheduling is flawed, unreliable and frustrating. I have been told that I did not have an appointment on two diffrent occasions that I believed that the appointment had been completed online. Last time I use that system. More

The service was great, and was extremely fast. I got a one hour and half to 2 hour wait time, and only waited 45 minutes. Would definitely recommend. I got a one hour and half to 2 hour wait time, and only waited 45 minutes. Would definitely recommend. More

Tom Chlupka was on point very friendly very informative. I would highly recommend friends and family to him to purchase a vehicle. As a business owner myself his customer service is an asset. I would highly recommend friends and family to him to purchase a vehicle. As a business owner myself his customer service is an asset. More

I received efficient and timely service whe I came in for my oil change.It was done in less than an hour my oil change.It was done in less than an hour More

Excellent and quick care. Chris Watson was awesome and kept me updated through the whole process! Chris Watson was awesome and kept me updated through the whole process! More