Hollywood Kia - Service Center

The job was not completed in spite of my having asked several times if the work on my door locks, damaged by attempted robbery of car over a year ago, had been taken care of. I was told that they had per several times if the work on my door locks, damaged by attempted robbery of car over a year ago, had been taken care of. I was told that they had performed the computer update and that all the doors were locking and unlocking. I insisted on their making sure this was so since I wanted to know before going to pick up car. Even when I got there I asked again to check, and was told again locks were working just fine. After paying an $1,876.11 bill, I got my car and I immediately found out that was not the case. I was then told that the car needed a part they had to order, and would not get until today, a week and one day later. I had taken my car there on Monday the 25th. On Thursday I received a message informing me that the part would cost $323.24, and that they would call me for an appointment today. I was not called. Since the problem I have with my door locks is related the problem that Kia has experienced for a long time now, I feel that Kia should be billed for this repair, Alonso Leyton More

Mike went above and beyond to make sure my service experience was great. He stayed in touch throughout the entire process. experience was great. He stayed in touch throughout the entire process. More

They told me 4 hours for the work, I had to call them before closing time to see if they finished before closing time to see if they finished More

Great customer service, will definitely recommend Hollywood KIA to anyone looking for a new vehicle. Hollywood KIA to anyone looking for a new vehicle. More

Our sales person Samir Mohamed was very knowledgeable, answered all of our questions and was very courteous. The day before we had gone to another dealership that ended up wasting our time. We were dread answered all of our questions and was very courteous. The day before we had gone to another dealership that ended up wasting our time. We were dreading going to another dealership but thanks to Samir, he not only made the process smooth but got us a great deal in a timely manner. Highly recommend him. More

Waiting room and bathroom very Clean, appointments on time. adviser very efficient and helpful. waiting room feeling like home . time. adviser very efficient and helpful. waiting room feeling like home . More

Chris Lopez, great customer service, great personality, always takes the time to go over anything, overall fast service. always takes the time to go over anything, overall fast service. More

Henry helped me out very helpful great patient service. It’s my first car so I had a lot of questions, answered everything It’s my first car so I had a lot of questions, answered everything More

Chris (first desk, “not sure if Lopez was his last name from Minnesota”was GREAT, I was truly surprised by the service indeed. Even was offered an Uber both ways which was the cherry on top. I wouldn’t hes from Minnesota”was GREAT, I was truly surprised by the service indeed. Even was offered an Uber both ways which was the cherry on top. I wouldn’t hesitate to bring my car back for service again. Edward Van Der Nagy More

I would recommend this dealer ship to everyone who are looking for a car yes. looking for a car yes. More