Hollywood Kia - Service Center

Horrible experience absolutely the worst I have ever experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean experienced at a dealership there it seems no one is in charge they all just seem to do there own thing without communicating with one another I mean very unorganized to say the least I went there with a sensor issue that was a minor fix an since t was late when I bought the car I was told to bring it in and it would be serviced of any and all issues for the inconvenience but when I bring the jeep in was redirected a few times until someone said oh we don't work on jeeps here now mind u I bought the jeep here so I was confused so I was directed to Christopher Watson who was extremely rude and arrogant and persisted that I pay for the service in which was a courtesy for my inconvenience and preceeded to argue with me until he hung up and when I tried to get a service manager involved I was told numerous times no service manager is available to leave my name a number and they would get back to me an yet here it is more than a week later an no one has contacted me other than this review I will no longer be doing any business with this dealership nor will I recommend to any one else but I will continue to make reviews about this to the better business bureau and any other platform so no one else can experience this same nightmare More

All the representatives were kind and the work on my car was done, efficiently and quickly was done, efficiently and quickly More

Horrible service department. My car was there for a week for the approval of step 2 of the oil consumption test. Due to incorrect information entered into the system by the tec My car was there for a week for the approval of step 2 of the oil consumption test. Due to incorrect information entered into the system by the technician. No line of communication. I had to show up there to get an update. More

Great experience, quick and efficient. Chris Watson was very helpful and I like that they will Uber you home if it is going g to take awhile. Chris Watson was very helpful and I like that they will Uber you home if it is going g to take awhile. More

Mr. Ramirez is a quality employee and a great asset to the dealership. He is top class, hardworking, and professional the dealership. He is top class, hardworking, and professional More

My agent was excellent he's a man of his word I enjoy going to him going to him More

I didn't have to wait and be served. Employees were quite friendly and the service center was bright, clean and inviting. Employees were quite friendly and the service center was bright, clean and inviting. More

The advisor, Mr Kervin, was pleasant and very professional. He took time to take good care of me professional. He took time to take good care of me More

Christopher Watson is the only reason that I continue to bring my vehicle and refer others to Hollywood Kia! bring my vehicle and refer others to Hollywood Kia! More

The team were very supportive, they were updating me the whole time. Thank you for the service whole time. Thank you for the service More