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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,640 Reviews

2,640 Reviews of Hollywood Kia - Service Center

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November 08, 2023

It was a good experience having you for the service given and thanking you for the attention provided More

by LEYVA_N
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia! wecare@hollywoodkia.com

November 04, 2023

Everyone at the dealership was very helpful and courteous, they resolved the issue with my car More

by manoubraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Love
Nov 05, 2023 -

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

November 04, 2023

The service agent was not as helpful as I would have expected and appreciated. He didn’t seem to care that I was completely inconvenienced by an unexpected recall. More

by Mark Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Hollywood Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Mark, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. wecare@hollywoodkia.com

November 04, 2023

The service center was wonderful and amazing friendlystaff, and I think them for their great work... More

by JAILAINE0918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Hollywood Kia responded

Thank you for the kind words for our service department! Tevin and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. wecare@hollywoodkia.com

November 02, 2023

Fast and professional service from chris and his team. Even the receptionist and the team members at the dealer at pick up were very helpful! More

by Anneh2738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Nov 02, 2023 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. wecare@hollywoodkia.com

October 31, 2023

Horrible service department got paid for a job an didnteven complete the job and gets mad when you call More

by KELLYB1970.BK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Hollywood Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

October 28, 2023

Service advisor Chris Lopez always friendly, courteous, and helpful. Car finished on time and delivered clean. More

by LEON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Oct 29, 2023 -

Hollywood Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

October 28, 2023

The rep who helped me was very nice however I did not have a good experience. I went in with my AC not working and was told it would take 2-3 days to analyze the car and diagnose which is insanely long. More

by LINZY1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Hollywood Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

October 28, 2023

Good service over all. It could be excellent if they were a bit more organized during the check-in, I felt a bit lost at the beginning on what was happening (as this was my More

by FOREVERLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yitzhakc Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

October 27, 2023

Love the way you check in when you have an appt; staff was very courteous; and, my service rep was very knowledgeable and explained what the maintenance needs were for my vehicle. More

by Joy4nathalie7
Recommend Dealer
Yes
Employees Worked With
Kamar, I believe that's his name
Oct 29, 2023 -

Hollywood Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

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