Hollywood Kia - Service Center

The service department is a disaster. They clearly don't care about their customers. I will not purchse my new car with that dealership because of their service department... They clearly don't care about their customers. I will not purchse my new car with that dealership because of their service department... More

Service is horrible they don’t care if you bought a car and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out loud if you think they will help at all More

Horrible communication, diva service reps who realize they’re there to deal with people who have concerns over their vehicle. They don’t want to be bothered and get back to you whenever it’s convenient f they’re there to deal with people who have concerns over their vehicle. They don’t want to be bothered and get back to you whenever it’s convenient for them. And then when you finally are able to reach someone, they give you an attitude. God forbid you have to speak or interact with the arrogant service manager Fernando. He is rude, aggressive and has even insulted me. I hate this place with a passion. More

Worst customer service ever won’t recommend it at all. I will never buy a Kia again because of the experience with this dealer I will never buy a Kia again because of the experience with this dealer More

Service was terrible they were late made me late for work they were incompetent, and the supervisor never called me back. they were incompetent, and the supervisor never called me back. More

Poor customer service skills. Needs to work on communication skills. Not informative. Lack of knowledge. Needs to work on communication skills. Not informative. Lack of knowledge. More

I never had such poor and discussing service , it almost brought me to tears ! I had a scheduled appointment and during that appointment my service rep was pulled away by Fernando M “service director “ h brought me to tears ! I had a scheduled appointment and during that appointment my service rep was pulled away by Fernando M “service director “ he bluntly told my rep “ I the customer don’t matter and I can wait “ out-loud (everyone in the room could hear him ). Only because he need my rep to help him with a problem . He then took it as far to belittle my rep in front of me and other staff members. I was shocked that this man acting like a child was the supervisor . Fernando M , should be fired what manager acts in this manner. I was going to purchase a new car but with that type of service ….. rather spend my money at Another kia dealership. Clearly they treat customers and employees like trash . More

Car complication 2 days before Thanksgiving was positive thanks to Tevin Carter & the service department thanks to Tevin Carter & the service department More

I love this dealership. They are so nice and helpful. Alex who worked with me was especially one of a kind. He was extremely patient and gentle. He took all his time to e They are so nice and helpful. Alex who worked with me was especially one of a kind. He was extremely patient and gentle. He took all his time to explain to us everything about the new car and said to call him at anytime we needed him. Everyone was nice. The place is also nice and clean. More

My service specialist is very attentive. I appreciate the professional care. Thank you so much, appreciated. I appreciate the professional care. Thank you so much, appreciated. More