Hollywood Kia - Service Center

They provided excellent service as usual and I will return the next time I need service return the next time I need service More

Great dealer. Friendly and knowledgeable staff. The dealer is clean and comfortable. I'll recommend this dealer to anyone. Friendly and knowledgeable staff. The dealer is clean and comfortable. I'll recommend this dealer to anyone. More

Ourgastank was ruptured on a Friday afternoon on ghe Florida turnpike, and we had it towed to Hollywood Kia for repair. We went to the desler znd they told us they couldn’t do any thing till monday. We Florida turnpike, and we had it towed to Hollywood Kia for repair. We went to the desler znd they told us they couldn’t do any thing till monday. We couldn’t get through, the phone just hept ringing, finally onTursday wevotthrough and theymentio ed tbey had toordrrybe part. Called them on Friday and they ordered the part. Telecommunications were terrible. A lot of times it would just Ring, finally on Friday we were told that it would be ready on Saturday by noon. We got there and it wasn't ready. Had a convrrsationwith the service rep, we told him that we just drove 4 1/2 hours, he went and spoke with the technician and he came and informed us it would be ready that afternoon. While he was with the mechanic we saw what the problem was. One secutary handling all the paper work. Only 3 mechanic working and the waiting room was shoulder to shoulder, and these workers were busting their buts taking care of the customer. That's when I realized that the crew was over worked, and they needed some trained mechanic, you just can't hire any one to work on the cars that built today. I would certainly recommend this dealership. They have a great crew that are giving the customers more then 100%. Was I impatient, yes I was and I deeply apologize after seeing what was going on. More

The customer service I recieved from Chris was great, he helped me get my issue resolved promptly with my KIa Optima. helped me get my issue resolved promptly with my KIa Optima. More

Chris Watson best, greatest and awesome service advisor. ..my son also has a Kia and told him to give a call. ..my son also has a Kia and told him to give a call. More

My visit to Hollywood Kia Service on April 19, 2024, left me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding th me deeply dissatisfied, warranting a rating well below the minimum. Despite punctuality on my part for the scheduled 9:45 AM appointment regarding the ABS sensors on my 2016 Kia Sorrento, my experience was marred by prolonged delays. Despite arriving at 9:30 a.m., it was at 10:00 a.m. that my service advisor, Chris Watson, finally addressed my concerns. After examining my vehicle, Chris informed me of two recalls and suggested a one-hour diagnostic for the sensor issue, to which I consented. Expecting updates, I provided my current contact number to replace the outdated one in their system. However, as the hours wore on, neither a call nor an update materialized. By 1:00 PM, frustration peaked, prompting my attempts to reach Chris Watson directly via his provided line, to no avail; the line remained persistently busy. Turning to the primary service line, I was immediately placed on hold after each call. After numerous attempts, I finally spoke with a staff member who relayed Chris's supposed completion time of 4:00 PM. I expressed my bewilderment, having received no information on the diagnostic findings for the sensors. By 3:00 PM, still without an update, I made several more unsuccessful calls, each ending with being put on hold. Desperate for resolution, I tried various departmental numbers but failed. At 4:00 PM, when I called again, I was abruptly transferred to Chris Watson's voicemail, a stark contrast to the earlier difficulty in reaching anyone. They knew it was my phone number and directly transferred me to his voicemail without speaking to me. This sequence of events led me to question the sincerity of their efforts, especially considering their apparent knowledge of my contact details throughout the day. Feeling disregarded and disrespected, I visited the dealership at 5 p.m. Upon encountering Chris, he claimed to have attempted to reach me through calls, texts, and emails to approve a $636 repair for sensor replacement. I challenged the validity of his contact information, underscoring the miscommunication that plagued the entire ordeal. At this juncture, I felt utterly disillusioned and dismissed by the entire experience. The level of service fell far below what any customer should expect, leaving a lasting impression of dissatisfaction and frustration. More

Prompt registration. Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed Chris explained in detail 10000 mile service and need for front end alignment due to wear on tires. I waited at dealership and service was completed within 90 minutes. Car was washed for me before I left dealership. More

Excellent service and we got the help we needed,angel Cabrera job and help was one hundred points Cabrera job and help was one hundred points More

I went on 09-01-2023 for 3 recalls, the defective rack has not been addressed Again 04-16-2024 same recall and still not done! I called the day before to make sure they had the part, I was told they hav has not been addressed Again 04-16-2024 same recall and still not done! I called the day before to make sure they had the part, I was told they have the part! I was told that they had 1 part but installed it on another car !! How many times will I have to go again. 1 of the second row seat is not attached! It has been defective since the 1st day I bought the car new. I tried to call the service manager Arthur Rosenthal, left a message but he never called me back!! More

The dealership is what it is. A dealership. I didn't understand the deal I was getting till it was too late. I was in need of a car and I let that blind me to the deal I was getti A dealership. I didn't understand the deal I was getting till it was too late. I was in need of a car and I let that blind me to the deal I was getting. After getting I detail look at my deal and what I got. I was buried in this car at a high rate. I was put in an upside-down deal for over 8 thousand dollars over what the car is Worth. xxxx, that means that this car will have have a positive Equity on it. More