Hollywood Kia - Service Center

Kia receptionists don’t answer the phone. Stayed on the line for two hours and they didn’t pick up, nor do they return voice mails. I had to drive there to make a maintenance appointment. The Stayed on the line for two hours and they didn’t pick up, nor do they return voice mails. I had to drive there to make a maintenance appointment. The service department also does not answer calls. The service department is disorganized and could not locate my car for two days after I had it towed there. They said my car would be fixed in two days, and it wasn’t ready for eight days. Terrible service. More

The dealership is always efficient in handling any issues with my car. Would absolutely recommend. with my car. Would absolutely recommend. More

The way to update the process is perfect. The facilities are good to wait for the service The facilities are good to wait for the service More

Professional and nice people, make me feel like home. Nice experience, clean facilities, good coffee and the best my problem was fixed. Nice experience, clean facilities, good coffee and the best my problem was fixed. More

Great customer service. Friendly and knowledgeable. Appreciated is thoroughness as well. Kept me updated throughout the appointment. Friendly and knowledgeable. Appreciated is thoroughness as well. Kept me updated throughout the appointment. More

Bought a brand new vehicle and ever since the first service change the car has spent more time at the mechanic shop for transmission issues than at my house terrible experience i should havr stuck to t service change the car has spent more time at the mechanic shop for transmission issues than at my house terrible experience i should havr stuck to toyota and honda More

Chris in the service department was very helpful and accommodating. He did a great job in getting my car serviced. accommodating. He did a great job in getting my car serviced. More

Customer service is not the same anymore. Just horrible and the wait time sucks not a Happy customer Just horrible and the wait time sucks not a Happy customer More

Issues: - When scheduling an appointment cannot talk to someone actually at the dealership (only off site operator of scheduling) - Operator for scheduling has no idea on Prices of service or parts price someone actually at the dealership (only off site operator of scheduling) - Operator for scheduling has no idea on Prices of service or parts prices - Operator left several messages for the dealership to call the customer back with prices, the dealership never called the customer back with prices, despite several attempts being made - Operator told customer replacement car would be provided while car was being serviced, then get to the dealership and the Service Dept. says no replacement car for this service that is being completed. Customer had to wait 2-3hrs for service to be completed, even though the Customer had other plans based off the Operator saying a replacement car would be provided. More

Good and fast service. Professional and knowledgeable service advisor. Timely and washed delivery of my car. Professional and knowledgeable service advisor. Timely and washed delivery of my car. More