Hollywood Kia - Service Center

The checkin was on time and professional service excellent. The time to complete my service was long excellent. The time to complete my service was long More

Hello, I bought a Kia Sportage car from this dealer and really regretted it, sevis bottom. I called Kia and said that I had an overdue oil and filter change, they said you can come without an appointment, really regretted it, sevis bottom. I called Kia and said that I had an overdue oil and filter change, they said you can come without an appointment, but before 9 am, 08.23.24 at 8:30 I brought my car. I was without a car all day and arrived at the service center at 4:30 pm. They didn’t do anything, I also showed that sometimes when you turn on the engine, the light comes on, check the battery. battery. they didn’t do anything, I started calling the manager, I was understandably upset, the manager started yelling at me, why am I indignant, I came without any appointment at all, he started yelling at me, threw the keys to my car at me, said that I would I was cleaning, yelled in a rude manner and said unpleasant words and treated me like xxxx, I burst into tears, maybe because I’m Ukrainian, I called my friend and started asking for help. I cried, this manager yelled and said that he would call the police.. This is the customer focus from Kia Holywood. I went to the sales office, I paid, and the service had to be urgent for me, since I was leaving for another state and couldn’t wait 3 weeks for my appointment, the sales manager asked them to make an appointment the next day, Saturday at 8 am... I hear I change the oil and filter in a bad mood and cry in the Kia and spend more than 12 hours for oil and filter change. More

Well the dealership was not so good to me and the dealer that sold me the car lied to me. But service department was great. I forget the gentleman name that helped me, but he was great! Helped me with all m that sold me the car lied to me. But service department was great. I forget the gentleman name that helped me, but he was great! Helped me with all my needs and made my experience short and sweet. More

001 me termina de tirar el teléfono y estoy esperando por una llamada para resplazar una pieza una llamada para resplazar una pieza More

They have very bad service, poor organization and bad customer service, they answer the phone and act like they are going to transfer you and they hang up on you, they say they are going to call you and customer service, they answer the phone and act like they are going to transfer you and they hang up on you, they say they are going to call you and they never do, it is really inconceivable. More

My scheduled appointment was for 9:00 am I was left waiting in the street till 12:30 pm. In addition to waiting the customer service is as subpar waiting in the street till 12:30 pm. In addition to waiting the customer service is as subpar More

They did not complete the service that they stated that they would. This is my second time that it has happened to me. I went in for an oil change and tire rotation. The tires were not rotated due to the f they would. This is my second time that it has happened to me. I went in for an oil change and tire rotation. The tires were not rotated due to the fact that I This is my second time that it has happened to me. I went in for a oil change and tire rotation. The tires were not rotated but was stated in the invoice that they did.So basically waited 3 hours of a oil changed and also when I bought the car it was promise a free car wash I have yet to receive one. More

Upon arriving at the Hollywood Kia dealership to get my car serviced, there was a long line of cars in line on a very busy boulevard waiting to turn right into the dealership. This was very dangerous for a car serviced, there was a long line of cars in line on a very busy boulevard waiting to turn right into the dealership. This was very dangerous for all of us waiting in line. Despite having a 10:00 appointment to get my car serviced, I was not seen until 12:00 p.m. When I book the appointment online, I was asked whether I wanted a loaner vehicle, but upon checking in with the service representative, was told that Hollywood Kia does not provide loaner vehicles to its service customers, so I waited for seven hours until my car was ready. When I purchased my new vehicle in 2022, I was promised three years of free maintenance but upon checking out of my appointment, I was presented with a bill of $341 for nothing more than routine maintenance items. Overall, it was quite an underwhelming experience that I hope to never repeat. More

I didn’t have an appointment they where very accommodating I was very pleased with the results accommodating I was very pleased with the results More

this is the worse dealership and service service I have ever encountered I wish I never set foot on that property ever encountered I wish I never set foot on that property More