Hollywood Kia - Service Center

waiting 3 hours to change the oil, disrespectful to the customer, the worst of all is talking to the manager and he didn't even bother to get up from his chair and go see what was happening. I won't change customer, the worst of all is talking to the manager and he didn't even bother to get up from his chair and go see what was happening. I won't change the oil with you anymore. And I don't recommend you either. More

My Service Rep - Brandon is an helpful, nice and pleasant guy. I would truly recommend a high rating for his job. guy. I would truly recommend a high rating for his job. More

When calling they need to identify who they are,so a person will know it is Kia calling. person will know it is Kia calling. More

Very efficient and friendly service. Mr. Ramirez handled my recall notice in a timely and friendly manner. Mr. Ramirez handled my recall notice in a timely and friendly manner. More

Yitzhakc Ramirez is alway professional and informative. Exceptional customer service and my favorite service consultant Exceptional customer service and my favorite service consultant More

Waited 45 mins after my appointment time for them to take my car to get serviced my car to get serviced More

Not answer phone calls, not follow up to inform the status of the work, bad costumers service. status of the work, bad costumers service. More

Great service! ! Thorough communication through entire repair process. Extremely helpful with keeping us within a decent price for out of pocket repair expenses. ! Thorough communication through entire repair process. Extremely helpful with keeping us within a decent price for out of pocket repair expenses. More

Nice waiting area with coffee and refreshments. Recenption desk in service area ok, could be more forward with welcoming and service delivery…car area was packed, nobody greeted me had to go into Recenption desk in service area ok, could be more forward with welcoming and service delivery…car area was packed, nobody greeted me had to go into shop. Christopher provided best service, informative, offered Uber ride and pick up. For a new 2024 vehicle expected a wash and vacuum given it’s a recall and malfunction of trim, would’ve been a nice touch. More

There was little to no communication from service agent. Repeatedly called unable to get someone. On hold for long periods only to get disconnected. Had to rent a car for 10 days. It would have been longer Repeatedly called unable to get someone. On hold for long periods only to get disconnected. Had to rent a car for 10 days. It would have been longer if I had not inquired when my car would be ready. I was told “today or tomorrow “. I have only had my car worked on at this dealership. However, after this experience I will not be returning. More