Hollywood Kia - Service Center

They was rude I was there on time and everyone went before me I didn’t like that before me I didn’t like that More

First time I take my car to service, when I got there a guy ask me if I had an appointment I said yes, he said get on the service lane and leave your keys inside your car, I asked him where can I sit? He guy ask me if I had an appointment I said yes, he said get on the service lane and leave your keys inside your car, I asked him where can I sit? He said you can sit outside or inside, I sat inside without knowing that I had to register myself on the reception. I waited for 3 hours without knowing nothing and the people that was there in the reception and in the other desks nobody was paying attention to nobody. They were just all on the phones. So I asked somebody that at what time I was going to get my car back that I was there for 3 hours and they ask me if I had an appointment I said yes and they said did you register? and I said registered where? and they said you had to register when you come in on the reception, I said nobody told me nothing because the Receptionist you can barely see her face because she’s always on the phone like inside the desk and I think that the receptionist every person that comes inside she should say good morning. How can I help you? Do you have an appointment yes or no? if yes, OK what time? and let me register you, but nobody says nothing and nobody pays attention to the people that comes in , I also saw an argument that a client had with the receptionist I don’t know for what issue it was, but I think the receptionist has to be on top of every person that comes in to see what they’re there for, or if the receptionist doesn’t have time to deal with people that comes in with or without appointments, because she’s on the phone at least make a big sign that when people get there, the sign will say register first in the reception. More

Whenever I call go service, nobody ever pick up the phone, or I have to call the main number I'm put on hold them the phone goes dead. Terrible customer service over the phone phone, or I have to call the main number I'm put on hold them the phone goes dead. Terrible customer service over the phone More

A common denominator of all Kia Dealerships I have visited is the bad service and lack of caring. I was told to "google" a mechanical issue with my car. visited is the bad service and lack of caring. I was told to "google" a mechanical issue with my car. More

Very unprofessional dealership they care only about the sale any problems you don’t hear back from them. I brought a car from here over a year ago. Would not buy a from anymore. sale any problems you don’t hear back from them. I brought a car from here over a year ago. Would not buy a from anymore. More

I didn't realize it is so busy on a Saturday, I was fortunately still able to get the service I had an appointment for. In the future I'll schedule for a day during the week. All in all it all worked fortunately still able to get the service I had an appointment for. In the future I'll schedule for a day during the week. All in all it all worked out. Everyone I encountered was friendly and courteous. More

the service team was very nice and courteous we were in and out in no time and out in no time More

Thorough , efficient repair service. . Junior was my liaison while the car was getting regular maintenance, overdue maintenance, and recall required repairs! Excellent serviceman. Kept m . Junior was my liaison while the car was getting regular maintenance, overdue maintenance, and recall required repairs! Excellent serviceman. Kept me updated on all phases of work being done. I like him!! More

I appreciate the video of the inspection process. Chris was very friendly and communicated throughout the process. I had a very bad experience at another dealership and coming here was a breath of fr Chris was very friendly and communicated throughout the process. I had a very bad experience at another dealership and coming here was a breath of fresh air. Thank you Hollywood Kia. More

I explained to Chris that 3 was in the process of moving. I was in and out in about 1 hour. That was awesome! I was in and out in about 1 hour. That was awesome! More