2,637 Reviews of Hollywood Kia - Service Center
I had an appointment for routine maintenance of my car at 11:30 am and left the dealership at 2 pm. I appreciated the fact that I was given a link to see the status of my car however I still find it difficul 11:30 am and left the dealership at 2 pm. I appreciated the fact that I was given a link to see the status of my car however I still find it difficult to reconcile the amount of time I spent at the dealership with what was actually done. Even with an appointment, there were people who arrived after me and left before me which was also disappointing. More
The service center did not update the system of my oil service. The service alert in my car keeps popping up. Also, the service tech did not update the sticker for my next service. Overall Christopher ha service. The service alert in my car keeps popping up. Also, the service tech did not update the sticker for my next service. Overall Christopher has the best customer service. More
I enjoy coming to this dealership because of my service advisor Chris Watson he makes it a priority to try and address my concerns. But the service department is always busy, so the wait time is long. advisor Chris Watson he makes it a priority to try and address my concerns. But the service department is always busy, so the wait time is long. More
I specifically asked for the factory required service that was needed for my vehicle. Didn’t receive that service only was given a regular oil change and tire rotation. that was needed for my vehicle. Didn’t receive that service only was given a regular oil change and tire rotation. More
This is the worst dealership ever and everybody has an attitude. I called this dealership for 3 weeks straight and nobody answered the phone and they took my phone number and told me they'd call me back a attitude. I called this dealership for 3 weeks straight and nobody answered the phone and they took my phone number and told me they'd call me back and never called me back. I asked to speak to a manager several times and the manager was never available to speak. The day I walked in for my appointment there was like seven people sitting in a circle talking not even working. When I bought this car it was promised to warranty for my tires but now that it's a new dealership they don't have records of anything so I had to spend $250 on one tire it's always something with this dealership. The first car I bought was used I bought it cash at the end of the night and I was 8 months pregnant and it started raining and I flew off the road because the tires were bald they told me that it wasn't their problem and that it was one point lower than what they would have to change the tires. The second car I bought had some recall and it started smoking. The third car I bought I bought it at night again and it was pouring rain and they assured me that the exterior of the car was fine when I got home there was a huge dent in the back it had been in an accident that they didn't tell me about and I didn't do anything about it I was stuck with the car. This time I got a car and they lied to me they told me Ihave warranties that I don't have. They also promised all these oil changes for free but every time you call for an appointment they don't have one for 2 months. I will never ever buy another car from Hollywood Kia like ever and I don't recommend it to anybody. The only time you get any service is when they're trying to sell you something More
Good service a little long but good service. It will be alor better is appointmenrlts are done first. It will be alor better is appointmenrlts are done first. More
Quick service and friendly staff. Kept me informed of status of service via text and video Kept me informed of status of service via text and video More
Chris was excellent kept me informed . All services were performed in the car as needed All services were performed in the car as needed More
Yair is a super manager. Solving problems with best and fast solutions . 5 star +. Best manager ever dealt with! Solving problems with best and fast solutions . 5 star +. Best manager ever dealt with! More
Wait time was a bit long but the customer service interaction made it a lot better interaction made it a lot better More