Hollywood Kia - Service Center

Great Service Advisor! My experience at this location was incredible from beginning to end. I took my car in the morning of January 31, 2017 because my airbag indicator ligh My experience at this location was incredible from beginning to end. I took my car in the morning of January 31, 2017 because my airbag indicator light turned on. Signing in was a breeze. The front desk clerk was pleasant. As for the wait time, it didn't take that long to be seen by a service advisor. Perhaps a 15 minutes or less wait time. My service advisor was Tevan and he was simply amazing and efficient. He was very personable and knowledgeable in his line of work, and spent some time explaining to me, in simple terms, everything concerning the service of my car. And once my car was taken away to be serviced, I knew it would be in great hands with the mechanics. Waiting for the problem to be fixed took some time. I waited in the lounge for 3 hours. But Tevan, true to form, was amazing and kept me posted periodically on my car's status. What a way to go! Got my car and problem was fixed. Thanks for all your help Tevan and the wonderful Hollywood Kia Team. I'll be back!!! More

Excellent service We received excellent service Carlos from the service department is very professional and very helpful I would recommend care of Hollywood to anyone t We received excellent service Carlos from the service department is very professional and very helpful I would recommend care of Hollywood to anyone that I know More

Very rude front desk Rosie at the front desk has absolutely No Business dealing with customers. I was simply asking her a question and she started ignoring me! (Guess the Rosie at the front desk has absolutely No Business dealing with customers. I was simply asking her a question and she started ignoring me! (Guess the didn't like my question)Turned to the computer and COMPLETELY IGNORED ME!! The other lady had to take over. BTW I had to get her name from someone else.... guess she didn't want this complaint!! VERY RUDE!! More

Unwarranted vehicle I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a rou I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a routine oil change my engine ceased up and the starter started to smoke from what I understood. The warranty co. was contacted to make a long story short they sent out an adjuster he reported back to the warranty company that the car was being operated basically without a sufficient amount of oil in the engine, mind you I'd been getting regular oil changes from this same dealership. The warranty company refused to pay now I'm out of a car. Well low and behold the General Manager took it upon himself to have my car fixed. I will forever be grateful for this dealership and the wonderful employees they went above and beyond. More

Service Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when nee Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when needed if I had to leave my car for a period of time he always made sure I had a rental or another vehicle to use... More

Very professional I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are very clean and comfortable. I feel good More

Kia Rio Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another loca Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another location and I chose to wait there and I was very comfortable reading the paper and watching TV. More

Awesome I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my vehicle. As I waited in the waiting room it was brought to my attention about my tale light on the passenger side was out and fixed it also. It's a fact they give great service and I'm not that far from home. More

Fraud fraud fraud!!! I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a na I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a nail in my tire, something that is clearly covered by the warranty road hazard assistance, and I was told I had no coverage. Long story short, they sold me a lie, a warranty that doesn't exist. Apparently the paperwork was filed incorrectly and I never had coverage. Even though I paid a lot of money for it and I have paperwork that states I have this warranty. Still, they have all the excused why they won't honor it. They haven't even reimbursed me for the tire repair that I had to pay out of pocket. They have lied to my face repeatedly and are currently dodging my calls. So I paid nearly $$ 2,000 for nothing, and I want my money back. I could legitimately sue them and win. They don't care. They say customer service is their top priority, not even close. They have lied to me repeatedly and the receptionists are extremely rude! More

OUTSTANDING SERVICE CENTER From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. More