Hollywood Kia - Service Center

The wait was incredibly long for an oil change. Saturday is a day that should be adequately staffed. Saturday is a day that should be adequately staffed. More

Poor service, not detailed, extremely long waiting. Poor greeting upon arrival. Lost my car . Will never return. This was my first Kia after years with nissan Poor greeting upon arrival. Lost my car . Will never return. This was my first Kia after years with nissan More

I schedule an appointment and still had to wait a couple hours. The ladies at the desk have no customer service, lack of training & the service men are not friendly. hours. The ladies at the desk have no customer service, lack of training & the service men are not friendly. More

I made an appointment over a week prior to my appointment for a recall which listed on the form. I arrived and told to wait in the lounge. After about 30 minutes, I was told that the part was not in stock f for a recall which listed on the form. I arrived and told to wait in the lounge. After about 30 minutes, I was told that the part was not in stock for this recall item that I made an appointment for over a week prior. I took off time from work, and drove 25 minutes to make sure I could get this recall fixed. I received no apology, just a the part needs to be ordered. That is highly unprofessional. I have gone to other dealerships who have quality customer service. I will never return to Hollywood Kia. I will have the recall fixed at a different dealer. More

Service was swift and the personal, from the check in to the advisors were all very helpful the advisors were all very helpful More

I had a 10:00 appointment I scheduled a month in advance. When I got there a few minutes before 10:00, I was told to have a seat and they will be with me in a few minutes. The lobby was full with no seats When I got there a few minutes before 10:00, I was told to have a seat and they will be with me in a few minutes. The lobby was full with no seats open, so I stood. After 1 hour and 15 minutes of standing in the middle of the lobby, it was finally my turn. The lady at the front desk was telling everyone that walked in for their appointment that it would only be a few minutes. This was a major flaw and only made people upset. Not to mention it took me 4 calls to the service center to simply confirm my appointment prior to my visit. Don’t waste your time with these people at this dealership, you will only regret it. More

When I came to the dealership on Friday I was extremely impressed by the services offered especially when I was able to view my car while it was being serviced and while the technician walked through the e impressed by the services offered especially when I was able to view my car while it was being serviced and while the technician walked through the entire service routine. I was able to see the work while it was being performed. Great job guys and thanks to the entire team at Hollywood Kia. Keep up the good work! More

I always enjoy getting service work done at the dealership. They are always very helpful and courteous 😎🙌🤝 dealership. They are always very helpful and courteous 😎🙌🤝 More

All was good until it was time to pay with the card they advertised. No one knew how to finalize the payment without the card present. I waited over an hour to make a payment. advertised. No one knew how to finalize the payment without the card present. I waited over an hour to make a payment. More

Great service, friendly staff, efficient and a well run facility. I found it easy to do my auto service and was happy with the work done facility. I found it easy to do my auto service and was happy with the work done More