Hollywood Kia - Service Center

Waited 45 mins after my appointment time for them to take my car to get serviced my car to get serviced More

Nice waiting area with coffee and refreshments. Recenption desk in service area ok, could be more forward with welcoming and service delivery…car area was packed, nobody greeted me had to go into Recenption desk in service area ok, could be more forward with welcoming and service delivery…car area was packed, nobody greeted me had to go into shop. Christopher provided best service, informative, offered Uber ride and pick up. For a new 2024 vehicle expected a wash and vacuum given it’s a recall and malfunction of trim, would’ve been a nice touch. More

There was little to no communication from service agent. Repeatedly called unable to get someone. On hold for long periods only to get disconnected. Had to rent a car for 10 days. It would have been longer Repeatedly called unable to get someone. On hold for long periods only to get disconnected. Had to rent a car for 10 days. It would have been longer if I had not inquired when my car would be ready. I was told “today or tomorrow “. I have only had my car worked on at this dealership. However, after this experience I will not be returning. More

001 me termina de tirar el teléfono y estoy esperando por una llamada para resplazar una pieza una llamada para resplazar una pieza More

They did not complete the service that they stated that they would. This is my second time that it has happened to me. I went in for an oil change and tire rotation. The tires were not rotated due to the f they would. This is my second time that it has happened to me. I went in for an oil change and tire rotation. The tires were not rotated due to the fact that I This is my second time that it has happened to me. I went in for a oil change and tire rotation. The tires were not rotated but was stated in the invoice that they did.So basically waited 3 hours of a oil changed and also when I bought the car it was promise a free car wash I have yet to receive one. More

horrible lie to your face the consumer concerns are not important and the managers are not compassionate important and the managers are not compassionate More

My scheduled appointment was for 9:00 am I was left waiting in the street till 12:30 pm. In addition to waiting the customer service is as subpar waiting in the street till 12:30 pm. In addition to waiting the customer service is as subpar More

They have very bad service, poor organization and bad customer service, they answer the phone and act like they are going to transfer you and they hang up on you, they say they are going to call you and customer service, they answer the phone and act like they are going to transfer you and they hang up on you, they say they are going to call you and they never do, it is really inconceivable. More

Upon arriving at the Hollywood Kia dealership to get my car serviced, there was a long line of cars in line on a very busy boulevard waiting to turn right into the dealership. This was very dangerous for a car serviced, there was a long line of cars in line on a very busy boulevard waiting to turn right into the dealership. This was very dangerous for all of us waiting in line. Despite having a 10:00 appointment to get my car serviced, I was not seen until 12:00 p.m. When I book the appointment online, I was asked whether I wanted a loaner vehicle, but upon checking in with the service representative, was told that Hollywood Kia does not provide loaner vehicles to its service customers, so I waited for seven hours until my car was ready. When I purchased my new vehicle in 2022, I was promised three years of free maintenance but upon checking out of my appointment, I was presented with a bill of $341 for nothing more than routine maintenance items. Overall, it was quite an underwhelming experience that I hope to never repeat. More

I didn’t have an appointment they where very accommodating I was very pleased with the results accommodating I was very pleased with the results More