Hollywood Kia - Service Center

Stopped by this dealership satuday afternoon, Spoke with an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monda an Isaac about some problems my 2011 kia with only 15k miles on it was having. Isaac told me ok no problem it's covered, and that he'll call me monday to set up a rental car to I can get to work and back. Came monday never called, then came tuesday to pick the rental. Isaac wouldn't take my calls or call me back. I called about 10 times that day and then to find out that he left for the day. Spoke a "Manager", I was told nothing can be done and then he went to tell me oh the warrenty won't cover your car. What??? I was just told it was. Now wednesday, three days later car isn't faxed, been around all day by the manager till 930am and now it's 4pm.. They kept pushing the time back. Now I trip I need to take has to canceled because of this. And at the end of the day I have had to help and car is still not driving right.... To me this is poor customer service and just plain mean to do people willing to give you service... More