Hollywood Kia - Service Center

Service is not the same and so unorganized, front desk receptionist lacks skills to greet. receptionist lacks skills to greet. More

They left the nuts on one of my tires loose and I had to go pay for a sound my car was making that I didn't have. go pay for a sound my car was making that I didn't have. More

For the brand new car with less than 10k miles in two years which has paid maintenance coverage, but still have to pay for the filters and labor. I didn’t have this issue with my brand new Mazda at Mazda years which has paid maintenance coverage, but still have to pay for the filters and labor. I didn’t have this issue with my brand new Mazda at Mazda dealership until the end of my maintenance coverage. I’m sorry but it doesn’t feel right. More

Yitzhakc was fantastic. I had a recall and he had me in a rental super fast! Great customer service! I had a recall and he had me in a rental super fast! Great customer service! More

A service that was scheduled for less than 45 minutes took more than 2 hours and half due to the fact that nobody checked in my car even though I got there 26 min before my scheduled appointment at 4 pm took more than 2 hours and half due to the fact that nobody checked in my car even though I got there 26 min before my scheduled appointment at 4 pm They took so long that didn’t even had the sticker ready for my next mileage service and didn’t wash the car. Very dissatisfied that they do whatever they want with no care of the customer. More

They did not secure the battery cables and my daughter who drives the car was stranded the day after because the car would not start. When I open the hood the cable had come off I put it back on tighten i who drives the car was stranded the day after because the car would not start. When I open the hood the cable had come off I put it back on tighten it and it started. More

Chris Watson is excellent advisor has good customer service and work ethics. Very helpful indeed . service and work ethics. Very helpful indeed . More

Customer service / service department needs to be more focused on the customer needs before responding focused on the customer needs before responding More

I took my car to Hollywood Kia because my car got vandalized by The Kia Boys. They broke the ignition and lower column. I went to Hollywood Kia and got an estimate for $399.00 and also asked for an o vandalized by The Kia Boys. They broke the ignition and lower column. I went to Hollywood Kia and got an estimate for $399.00 and also asked for an oil change. I got told to pay $150.00 additional for the oil change. The next day I got another estimate for $1884.14. After 14 days I went to find out why my car wasn’t ready and an adviser told me that they were still waiting for parts and there was a mistake with the ordering process and also the estimate was going to be now $2800.00. I decided to take the car out of Hollywood Kia. Then I was obligated to pay $500.00 for the initial inspection without any work being done to my car. I was devastated and very disappointed with the overall outcome. Nothing was resolved and my car is still damaged. Hollywood Kia’s was where I bought my car and has been my dealer until now. I find this very unfair and feel I was misguided and taken advantage of. There was no consideration, urgency, or resolution to my problem. More

Good service overall. Technician kept me informed of estimated repair time. Keep up the good job Technician kept me informed of estimated repair time. Keep up the good job More