Hollywood Kia - Service Center

Worst Service Center in South Florida Worst Kia dealership in South Florida. I will drive 20 miles out of the way to go to another kia dealership. The service department is the worst ever. Worst Kia dealership in South Florida. I will drive 20 miles out of the way to go to another kia dealership. The service department is the worst ever. It starts with the snotty girl at the front service desk, Rose or Rosie...either way you will know her by her rude attitude. No customer service at all!! Then deal with the lying service people. Wow!! Nothing but lie after lie. Randy Rosario, service advisor. Rude and acts like he is in charge of the world. Guess what Randy? You are not!!  And then to top it off, they remove my license plate holder and put on their stupid dealer one, even after being told not to touch mine! The service is the worst.  Do not go there.. Go to Gunther Kia instead.! More

Great customer service!! :) From the time i walked in the door Randy Rosario was very helpful. He made sure to keep me posted on everything that was being done to my car and work From the time i walked in the door Randy Rosario was very helpful. He made sure to keep me posted on everything that was being done to my car and worked with me on cost:) when it was all over i felt like i had a brand new car:) Thanks again Mr. Rosario :) More

Great Service Advisor! My experience at this location was incredible from beginning to end. I took my car in the morning of January 31, 2017 because my airbag indicator ligh My experience at this location was incredible from beginning to end. I took my car in the morning of January 31, 2017 because my airbag indicator light turned on. Signing in was a breeze. The front desk clerk was pleasant. As for the wait time, it didn't take that long to be seen by a service advisor. Perhaps a 15 minutes or less wait time. My service advisor was Tevan and he was simply amazing and efficient. He was very personable and knowledgeable in his line of work, and spent some time explaining to me, in simple terms, everything concerning the service of my car. And once my car was taken away to be serviced, I knew it would be in great hands with the mechanics. Waiting for the problem to be fixed took some time. I waited in the lounge for 3 hours. But Tevan, true to form, was amazing and kept me posted periodically on my car's status. What a way to go! Got my car and problem was fixed. Thanks for all your help Tevan and the wonderful Hollywood Kia Team. I'll be back!!! More

Excellent service We received excellent service Carlos from the service department is very professional and very helpful I would recommend care of Hollywood to anyone t We received excellent service Carlos from the service department is very professional and very helpful I would recommend care of Hollywood to anyone that I know More

Very rude front desk Rosie at the front desk has absolutely No Business dealing with customers. I was simply asking her a question and she started ignoring me! (Guess the Rosie at the front desk has absolutely No Business dealing with customers. I was simply asking her a question and she started ignoring me! (Guess the didn't like my question)Turned to the computer and COMPLETELY IGNORED ME!! The other lady had to take over. BTW I had to get her name from someone else.... guess she didn't want this complaint!! VERY RUDE!! More

Unwarranted vehicle I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a rou I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a routine oil change my engine ceased up and the starter started to smoke from what I understood. The warranty co. was contacted to make a long story short they sent out an adjuster he reported back to the warranty company that the car was being operated basically without a sufficient amount of oil in the engine, mind you I'd been getting regular oil changes from this same dealership. The warranty company refused to pay now I'm out of a car. Well low and behold the General Manager took it upon himself to have my car fixed. I will forever be grateful for this dealership and the wonderful employees they went above and beyond. More

Service Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when nee Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when needed if I had to leave my car for a period of time he always made sure I had a rental or another vehicle to use... More

Very professional I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are very clean and comfortable. I feel good More

Kia Rio Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another loca Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another location and I chose to wait there and I was very comfortable reading the paper and watching TV. More

Awesome I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my vehicle. As I waited in the waiting room it was brought to my attention about my tale light on the passenger side was out and fixed it also. It's a fact they give great service and I'm not that far from home. More