Hollywood Kia - Service Center

Josh is awesome! Josh was very welcoming and introduced himself. He gave me options because he New I had a time constraint. With that, he was able to provide my servic Josh was very welcoming and introduced himself. He gave me options because he New I had a time constraint. With that, he was able to provide my service and a car wash. More

Organized and informative I did not have an appointment and took my van in for oil change. I was told that I would be accommodated. My vehicle was ready four hours sooner than I did not have an appointment and took my van in for oil change. I was told that I would be accommodated. My vehicle was ready four hours sooner than promised. More

Randy very attentive. Change oil. Randy good customer service. They were friendly employees there. They offered me coffee. Randy explained what need to be done in my car. Change oil. Randy good customer service. They were friendly employees there. They offered me coffee. Randy explained what need to be done in my car. The place is clean and the chair for massage so telaxing More

Bad xpirience Steven Arteta was very nice when welcome me , but after I asked when my car will be done , he changed and was very Rude . The same situation with t Steven Arteta was very nice when welcome me , but after I asked when my car will be done , he changed and was very Rude . The same situation with the principal front desk Rep, she is so rude too ,when I asked her a question she answarded as I was bothering her and never look at my face More

Excellent service and staff! Kevin made everything so simple and explained everything to me about the service of my car. So friendly and fast! Kermitt is amazing!! Makes you feel Kevin made everything so simple and explained everything to me about the service of my car. So friendly and fast! Kermitt is amazing!! Makes you feel like you’re part of the Kia family 🙏 Great personality and positive attitude! More

Professionalism Knowledgeable, professional and friendly this is what I can say to the person that takes your car key and greeting when you arrived to the front coun Knowledgeable, professional and friendly this is what I can say to the person that takes your car key and greeting when you arrived to the front counter and the one that explain which service they are going to do, I am very happy with their service. Excellent employees and service. More

Best Service Center I am on my third KIA and all from this dealership. The Service manager, Scott is the best in the business and always makes time to stop by and say h I am on my third KIA and all from this dealership. The Service manager, Scott is the best in the business and always makes time to stop by and say hello. On my recent visit Joshua Fifi was assigned as my service advisor and provided excellent care. He was extremely pleasant and addressed all of my needs quickly and efficiently. In today's busy and hectic world, it is such a wonderful experience to be treated like you matter. It is because of people like Scott and Joshua that we kept coming back. Also, wanted to give a nod to my salesman Carlton Hargrove. Great guy. Works hard to get you what you want without all the BS. It feel more like visiting friends whenever I stop by. We are always treated like VIP whenever we visit and will continue to come here for all of our vehicle needs. Suszanne & Ed Bini More

Going back on your word!!! I took my KIA Forte in for service (General Check up, spoiler paint, tune up recall items) . I was surprised to find out that Hollywood KIA did not ha I took my KIA Forte in for service (General Check up, spoiler paint, tune up recall items) . I was surprised to find out that Hollywood KIA did not have a Courtesy Car to use as we just did the same thing with our Subaru Forester also. Service manager finally agreed to rent us a car at Enterprise Rent a Car that they are affiliated with. My car was not ready after the day they quoted and the service manager said he would not pay for another day of the rental. After bickering back and forth the service manager agreed to rush my paint job if I agreed to have the rental car back by 6 PM and I agreed. Little did I know that when I got an an alert from American Express that I was charged for $35 which concerned me as I did not charge anything from Enterprise. I called American Express to cancel my card and get a new one as I thought someone had gotten my card number and disputed the claim with American Express. After research I found out the KIA of Hollywood would not pay the rental after agreeing to pay if I brought the car back by 6 PM as we agreed and Enterprise automatically charged me, that's why I got the alert. I usually do not write letters nor will the $35 break my bank account, but i don't think that a rude and untrue service manager should get away with this. I live near Hollywood KIA and I am happy with car but I will never buy a car from them and have so many service issues like this again. More

Great Service I went to the service center on a Saturday and it was very busy and Candy was basically the only Service manager available and she did an amazing job, I went to the service center on a Saturday and it was very busy and Candy was basically the only Service manager available and she did an amazing job, it was still a bit of a wait but she updated me throughout the process and made it a very smooth experience. I would recommend Candy to anyone needing service on their Kia. More