Hollywood Kia - Service Center

Great service! Always great, answered all my questions and was available. Will take my car again Always great, answered all my questions and was available. Will take my car again More

Unorganized and forget what you’re actually there for . I went on Saturday for a recall tire rotation and oil change and they forgot what I was there for and only completed the oil change I was also waitin I went on Saturday for a recall tire rotation and oil change and they forgot what I was there for and only completed the oil change I was also waiting for a long time More

To many customer service reps in booths, waiting, doing too much talking to each other and on their phones - maybe should hire more technicians that do the labor on the cars than service people. Found out too much talking to each other and on their phones - maybe should hire more technicians that do the labor on the cars than service people. Found out after my service for Kia recall that there were 2 recalls - they only did 1 recall that I waited 2 hours for and now I have to bring it in again for another recall which they don't have the part for??? Sales are not listening to customers regarding monthly cost limits for new car and how they can make it work for the customer so they can buy new car! More

Great cs and comfortable ambience in the waiting room even do the wait is a bit long even do the wait is a bit long More

La atencion fue exelente es pero en u. Fururo que sigan asi muchas gracias por todo Fururo que sigan asi muchas gracias por todo More

I am disappointed with the quality of service demonstrated. I took the car because I got a safety recall letter from Kia. I had been driving for a while with the check engine lite on and the code demonstrated. I took the car because I got a safety recall letter from Kia. I had been driving for a while with the check engine lite on and the code I got was a p402 that is related to the catalytic converter. I went to the shop with a check engine light on. I left the shop after 4 hours waiting with no light on, I was really happy. I get home and the check engine light WAS ON AGAIN!!!! I went to AutoZone to check what was the code and it was a different one related to a faulty gasket. They did not bothered checking what codes were causing the check engine light, they just cleared it and that's it. I went back to the dealer and Junior, my service rep told me that the work done was not going to clear the check engine light. That if not what the safety recall letter said, he did not even bother reading it. They are like robots there. More

The service I received was excellent and the staff is always polite and professional. I have nothing but good things to say. always polite and professional. I have nothing but good things to say. More

I waited for 6 hours and finally they delivered the car to me the next day. to me the next day. More

He was professional and answered my questions. He was knowledgeable and helpful. He explained what I could expect He was knowledgeable and helpful. He explained what I could expect More

I had to wait over 45 minutes to get a Lyft back to the dealer and at the end I took a taxi cause no one was answering the phone dealer and at the end I took a taxi cause no one was answering the phone More