Hollywood Kia - Service Center

Unwarranted vehicle I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a rou I purchased a vehicle from Hollywood Kia in "2013" along with a 60 month warranty... well approximately (3) weeks ago after taking my car in for a routine oil change my engine ceased up and the starter started to smoke from what I understood. The warranty co. was contacted to make a long story short they sent out an adjuster he reported back to the warranty company that the car was being operated basically without a sufficient amount of oil in the engine, mind you I'd been getting regular oil changes from this same dealership. The warranty company refused to pay now I'm out of a car. Well low and behold the General Manager took it upon himself to have my car fixed. I will forever be grateful for this dealership and the wonderful employees they went above and beyond. More

Service Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when nee Randy has been my service advisor since 2015, since day one his service has been outstanding, always keeping me informed about any issue and when needed if I had to leave my car for a period of time he always made sure I had a rental or another vehicle to use... More

Very professional I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are I'm very satisfy with the attendance and the service I receive, The staff was excellent, friendly and the service was great. Also the facility are very clean and comfortable. I feel good More

Kia Rio Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another loca Took my car in as the AC was not working. The staff was excellent, friendly and the service was great. They had to get a part for me from another location and I chose to wait there and I was very comfortable reading the paper and watching TV. More

Awesome I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my I came in the manager greeted me by name with a smile and was egret to assist, got me in with Randy the service advisor and they took good care of my vehicle. As I waited in the waiting room it was brought to my attention about my tale light on the passenger side was out and fixed it also. It's a fact they give great service and I'm not that far from home. More

Fraud fraud fraud!!! I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a na I purchased a new Kia Soul with a Platinum Warranty in 2011. I thought everything was wonderful until recently when I went in for a repair. I got a nail in my tire, something that is clearly covered by the warranty road hazard assistance, and I was told I had no coverage. Long story short, they sold me a lie, a warranty that doesn't exist. Apparently the paperwork was filed incorrectly and I never had coverage. Even though I paid a lot of money for it and I have paperwork that states I have this warranty. Still, they have all the excused why they won't honor it. They haven't even reimbursed me for the tire repair that I had to pay out of pocket. They have lied to my face repeatedly and are currently dodging my calls. So I paid nearly $$ 2,000 for nothing, and I want my money back. I could legitimately sue them and win. They don't care. They say customer service is their top priority, not even close. They have lied to me repeatedly and the receptionists are extremely rude! More

OUTSTANDING SERVICE CENTER From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. From the moment we got there, we were treated royally! They could not do enough for us + gave us a periodic update on how soon the car would be ready. More

Maintenance Service I have to give five stars to the manager service Mr Randy who was awesome to gave us all his kindness and professionalism to us .I saw his behavior wi I have to give five stars to the manager service Mr Randy who was awesome to gave us all his kindness and professionalism to us .I saw his behavior with everybody the same .This is the kind of people should be in all the places. More

The worst service ever! Unprofessional, dishonest and a complite scam. Took my car to 360° service. After I paid more than $230. Found that they even didn't fill out its flu Unprofessional, dishonest and a complite scam. Took my car to 360° service. After I paid more than $230. Found that they even didn't fill out its fluids, charged for windshield blades but did not replaced them. They didn't even clear the car but left scratches on it. When question the services representative, he had one excuse after other. Even lied to us about the reazon why "we don't top breaks fluid". Complete disappointed. I would give them zero stars. More

Excellent The customer service is the best,Service and car wash to!!!!!!Randy is Excellent ,Smart,Good person and the dealer is very good Thanks Hollywood Kia The customer service is the best,Service and car wash to!!!!!!Randy is Excellent ,Smart,Good person and the dealer is very good Thanks Hollywood Kia More